Account Manager (AM) - Mount Vernon, NY

AbouttheRole
Weareseekinganexperienced,client-focused,andstrategicallymindedAccountManagertotakefullownershipofclientengagementwithinourregionalmarkets.ThisroleiscentraltoourgrowthinHVACcontrolsystems/buildingautomationlow-voltageelectricalinstallations;drivingclientsatisfaction,projectpipelineperformance,andrevenueresultsacrosstheregion.
Astheprimarypointofcontactforourclients,youwillmanagerelationshipsend-to-end,frominitialbidreviewandproposaldeliverythroughprojectaward,turnover,andpost-installationfollow-up.YouwillworkcloselywithourcentralizedEstimatingandPreconstructionteams,RegionalBusinessUnitLeader,andOperationstoensureeveryclientinteractionreflectsourcommitmenttoexcellence.
KeyResultAreas(KRAs)
ClientCommunication&RelationshipManagement
Takeprimaryownershipofallclientengagementwithinyourregionalmarket.Maintainconsistent,professional,andproactivecommunicationwithclientsandinternalstakeholders,includingtheVPofPreconstructionandRegionalBusinessUnitLeader,toensureeveryclientfeelssupported,informed,andvaluedthroughouttheprojectlifecycle.
Professionalism&ClientExperience
Upholdthehigheststandardsofprofessionalismineveryinteraction,written,verbal,andin-person.RepresentVanguardwithconfidenceandcomposure,especiallyinhigh-pressureorhigh-stakessituations.Yourpresence,demeanor,andfollow-throughdirectlyreflectourbrand.
BidReview&ScopeManagement
PartnerwiththeEstimatingteamtofullyunderstandprojectscope,inclusions,andexclusionspriortoclientdelivery.Confidentlypresent,explain,andwhennecessaryadjustbidsbasedonclientfeedback,ensuringaccuracy,competitiveness,andalignmentwithclientexpectations.
ChangeOrder(CO)Management
Manageclientchangeorderrequestswithurgencyandprofessionalism.CollaboratetheProjectManagerandRegionalBusinessUnitLeadertoprepareanddeliverstraightforwardproposalwithin24to48hours.Forcomplexscopechanges,collaboratewiththecentralizedestimatingteamtodeliveraccuratepricingwithinoneweekofreceipt,keepingtheclientinformedthroughouttheprocess.
PipelineOwnership&OpportunityManagement
Owntheaccuracy,completeness,andhealthoftheregionalprojectpipeline.EnsureallopportunitiesintheCRMandtrackingtoolsreflectcurrentstatus,winprobability,clientinsights,andpreconstructionnotes.Stayproactivelyengagedwithclientstoadvanceeachopportunityandsupporttimelybid
o-biddecisionsbyleadership.
In-PersonClientEngagement
Proactivelyscheduleandhostin-personclientinteractions,includingmeetings,lunches,sitevisits,andoutings,involvingregionalleadershipandseniorexecutiveswhenappropriate.Buildrelationshipsatmultiplelevelswithinclientorganizationstodeepentrustandgathermarketintelligence.
RevenueGrowth&BookingPerformance
ActivelysupporttheRegionalBusinessUnitLeaderinachievingconsistentmonthlybookingtargetsandregionalprofitabilitygoals.Maintainadisciplinedfocusonwinrate,margin,andpipelinevelocity.
ProjectTurnover&HandoffQuality
EnsureawardedprojectsareturnedovertotheOperationsteamwithcomplete,accuratedocumentation,includingconstructiondocuments,projectscope,schedule,andkeyqualifications.MaintainahighstandardforhandoffqualityandsolicitfeedbackfromOperationstocontinuouslyimprovetheprocess.
ClientFeedback&Post-InstallationFollow-Through
Maintainanongoingfeedbackloopwithclientsthroughouttheprojectlifecycleandespeciallyatprojectcloseouttoconfirminstallationsatisfaction,resolveanyremainingpunch-listitems,andidentifyfutureopportunities.Serveasatrusted,independentresourceforclientstosharebothpraiseandconcernscandidly.
Qualifications

2+yearsofexperienceinaccountmanagement,clientsuccess,businessdevelopment,orarelatedclient-facingrole
SolidunderstandingoftheB2Bsalescycleandconstructionprojectlifecycle
WorkingknowledgeofBMS/controlssystems,buildingautomation,ortheconstruction/mechanical/electricalindustry
Demonstratedabilitytomanagemultipleclientrelationshipsandactivesalesopportunitiessimultaneously
Stronginterpersonalandcommunicationskillswiththeabilitytobuildtrust,influencestakeholders,andpresentwithconfidence
Experiencehostingandleadingclientmeetingsandin-personengagements
Excellentorganizationalskills,attentiontodetail,andabilitytomeetdeadlinesinafast-pacedenvironment
ProficiencyinMicrosoftOfficeSuiteandCustomerRelationshipManagement(CRM)orpipelinemanagementtools
Positive,professionalpresencewithasolutions-orientedandownership-drivenmindset
Willingnesstotraveloccasionallywithintheregionforclientmeetingsandsitevisits

PreferredQualifications

Bachelor'sdegreeinBusinessAdministration,ConstructionManagement,Marketing,Communications,orarelatedfield
PriorexperienceintheHVAC,controls,low-voltageelectrical,ormechanicalcontractingindustry
Familiaritywithestimatingprocesses,bidleveling,orpreconstructionworkflows
Experienceprogressingfromasalessupportorcoordinationroleintodirectaccountownership

CompensationandBenefits:

Basesalary:$76,000-$100,000,commensuratewithexperience,relevantskills,andoverallexpertise.
PerformancebasedbonustiedtokeyKPIs.
Comprehensivebenefits:Health,Dental,andVisioninsurance,401(k)contribution,paidtimeoff,andprofessionaldevelopment.

WhyJoinUs?
Vanguardisadynamic,growthorientedelectricalcontractorwithdeeprootsinNewYorkCitysince2007.WespecializeinlowvoltagetemperaturecontrolsandBuildingManagementSystems(BMS),deliveringsmart,efficientsolutionsforcommercialandindustrialclients,focusingonoptimizationwithouttraditionalhighvoltagework.
WepivotedstrategicallyduringCOVID,expandedintoTexas,andnowhaveover250teammembersdeliveringprojectsacrossNYC,DallasFortWorth,Austin,SanAntonio,andbeyond.Wearescalingfast,creatingrealimpactinthebuiltenvironment,andprioritizingorganizationalhealthandteamwellbeing.
Whatdoyoustandtogain?
LeadershipImpact:
ShapeandgrowahighpotentialteamwhiledirectlyinfluencingVanguard’snextphaseofexpansion.
GrowthOpportunities:
Directmentorshipfromcompanyfoundersandexecutives,leadershipdevelopment,andaclearpathtohigherrolesaswescale.
MeaningfulWork:
Leadinitiativesthatoptimizeoperations,boostefficiency,andsupportourgrowingprojectpipeline.
#J-18808-Ljbffr