Junior Account Manager (Gusto Pro Core)

We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform
We are looking for someone who has experience in or wants to break into the tech sales world and learn the ins and outs of account management within the channel space
In this role, you will consult with and support current Channel Partners through phone and email communications
You will also work with Channel Partners that are brand new to Gusto
Your responsibilities will include educating Partners about Gusto Pro (our platform for Accountants & Bookkeepers), matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance
Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success
Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day
Maintain a clean and consistent record of notes in Salesforce for all Leads & Accounts you work on
Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform for clients
Educate Channel Partners about our partnership program, certification process, and guide them to manage their Clients with GustoPro
Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform to achieve successful business outcomes for their clients and their firm
Drive awareness and usage of new or updated GustoPro features and integrations to partners,, showcasing how these advancements can benefit their clients
Provide support to Clients through their implementation and account setup. This will comprise approximately 25% of your daily conversations
Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns
Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients
Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization
Benefits Gender-affirming care and support
Family care and support, including family planning and fertility benefits
A variety of mental health resources
Medical, dental, and vision insurance for employees and dependents
Free meals and refreshments at the office (conversation and community is an added bonus!)
Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more
2+ years experience in a sales role. Experience managing existing customer accounts is a plusPrevious experience with making high volume outbound dials and/or prospecting leadsTrack record of consistently meeting or exceeding targets and a desire to enhance your craftPrevious Salesforce experienceAn ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success

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