Customer Marketing Manager

Location: Remote (LATAM Applicants Only)

Schedule: Full-Time (40 Hours/Week - 9:00 AM–5:00 PM US Central Time)

Compensation: $10/hr USD (approximately $1,700/month)

Company Overview
Our client is an early-stage B2B technology company building an AI marketing platform for lean marketing teams. The product learns a company's brand, audience, goals, and campaign history, then executes real marketing work across campaigns, content, paid ads, lead research, reporting, CRM workflows, and GTM operations. This role owns the customer experience from the moment a customer signs on through successful, ongoing adoption.

Position Overview
The Customer Marketing Manager will own onboarding, activation, and ongoing account management for a portfolio of roughly 50 customers, turning new signups into activated, retained users. The person in this seat runs onboarding calls, drives persistent follow-up until customers hit their win metrics, and escalates product friction to engineering. The ideal candidate is a customer-facing performance marketer who has personally run paid campaigns on Meta or Google and can translate a customer's marketing problem into the right workflow inside the platform.

Key Responsibilities

Own the customer journey from onboarding through activation and ongoing success , ensuring customers are set up correctly, reach early value, and continue successfully adopting the platform.

Manage a portfolio of approximately 50 customer accounts , proactively conducting onboarding calls, check-ins, follow-ups, and troubleshooting sessions to drive engagement and reduce churn.

Apply hands-on paid advertising and performance marketing expertise to help customers launch, manage, troubleshoot, and optimize campaigns across platforms such as Meta Ads, Google Ads, and LinkedIn Ads .

Help customers understand campaign and funnel performance, identify opportunities for improvement, and translate their marketing goals into effective workflows across paid ads, content, lead generation, CRM, reporting, and outreach.

Guide customers through platform setup and integrations, including their marketing tools, ad accounts, and CRMs such as HubSpot .

Serve as a primary point of contact for customer questions and issues, resolving problems directly when possible and coordinating with product and engineering when technical escalation is required.

Monitor key customer-success metrics, including activation, time to value, product adoption, customer health, retention, and churn risk , while maintaining accurate account information and next steps in the CRM.

Identify recurring customer pain points and opportunities to improve onboarding, product workflows, customer communication, and internal processes as the company scales.

Qualifications
Required Qualifications

Minimum 3 years of experience in customer success, account management, operations, or a similar customer-facing role in SaaS, AI, martech, or B2B technology

Experience running paid marketing campaigns targeting the U.S. market and an understanding of marketing to U.S. customers and audiences.

Recent, hands-on paid advertising experience , personally managing live campaigns on at least one major platform. Meta Ads is strongly preferred , with Google Ads and LinkedIn Ads also highly relevant.

Practical understanding of digital marketing and lead generation , including paid acquisition, marketing funnels, CRM workflows, and outbound/outreach.

Ability to manage multiple customer accounts and priorities simultaneously while maintaining strong organization, documentation, and follow-through.

Strong communication, problem-solving, and analytical skills, with the ability to explain marketing, technical, or AI-enabled workflows to customers in simple and actionable terms.

Fluent English (C1/C2) with excellent written and verbal communication skills

Preferred Qualifications

Familiarity with HubSpot or similar CRMs and marketing/analytics tools such as GA4, Google Tag Manager, Meta Pixel, or similar platforms.

Marketing experience in healthcare, fintech, or real estate is a plus.

Location: Remote (LATAM Applicants Only)

Schedule: Full-Time, 40 hours per week, 9:00 AM - 5:00 PM US Central Time

Compensation: $10/hour USD (approximately $1,700/month)

Account Portfolio: Approximately 50 customer accounts as the portfolio scales

Candidates with strong customer-facing experience and recent, hands-on paid advertising expertise and experience marketing to U.S. audiences are strongly encouraged to apply.

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