Account Manager

Job DescriptionJob DescriptionA key member of the Mode team, the Account Manager is responsible for managing both client relationships and internal workflows, ensuring the successful delivery of high-quality, strategically grounded work. This role serves as the primary point of contact for clients, guiding projects from initial briefing through final delivery, while collaborating closely with cross-functional teams across creative, strategy, digital, and production.The Account Lead is organized, strategic, and a strong communicator who can bring clarity and connection across teams. They understand and lead technical conversations with designers, developers, producers, strategists, UX, creative, third-party vendors, and clients, and they have the ability to distill complex discussions into actionable next steps.Working across a range of clients and projects, both digital and traditional, the Account Lead helps build trust, drive results, and shape meaningful brand experiences along the way.About the role:Lead multiple projects from kickoff to delivery, ensuring work is delivered on time, on budget, and on strategyDevelop scopes of work, manage billing and budgets, and create clear, actionable briefs, project plans, and timelinesNavigate client challenges with confidence, providing proactive solutions and keeping teams aligned through clear communicationBuild and maintain trusting, collaborative relationships within the agency, with clients, and between the twoChampion smart, results-driven work by guiding teams toward strategic, creative solutions that meet client goals and reflect Mode’s standardsDevelop a deep understanding of each client’s business and industry to anticipate needs, exceed expectations, and add value beyond the askCollaborate closely with internal teams to integrate projects into broader agency workflows, proactively communicating needs and prioritiesForecast, manage, and track schedules and resources throughout the project lifecycleTranslate client feedback into clear next steps, keeping the team informed, projects moving, and potential roadblocks addressed earlySource, manage, and nurture vendor relationships from initiation through executionAbout you:2-4 years of direct agency-level experience managing large-scale, complex digital and traditional projects, as well as agency resourcingWell-versed in agency processes and organizationStrong, solutions-oriented leader, communicator, and connectorKnowledgeable and educated in the digital landscape (organic social, paid social, websites, etc.)Proactive, enthusiastic, and empathetic team playerDetail-oriented and able to manage multiple projects and timelinesExemplary in professionalism and poiseCourageous with questions to advance experience and impactCalm under pressure and positive in the face of challengesAdaptable and deliberate in approach to work and relationshipsAbout our benefits:100% Employee Medical coverage with dental and vision options5 Weeks vacation per year (19 flexible PTO days, 10 observed holidays)Short & Long Term Disability401(k) plan with matchHalf-day Summer FridaysParental leave optionsVibrant culture with strong work/life balanceTop 5 Charlotte's Best Places to Work for back-to-back years\nCompany DescriptionWe are a modern, hybrid team of 25+ that works collaboratively and strategically to help ambitious brands cohesively connect with their audiences by rising above the noise consistently, beautifully, and memorably. Mode embraces a flexible-first work environment that empowers employees to work from wherever they are, while staying connected and engaged virtually. When in-person collaboration is needed (or simply preferred), our conveniently located coworking offices at Camp North End are always available. We believe this approach supports a healthy work-life balance, enabling our team to bring their best to both their professional and personal priorities.Company DescriptionWe are a modern, hybrid team of 25+ that works collaboratively and strategically to help ambitious brands cohesively connect with their audiences by rising above the noise consistently, beautifully, and memorably. Mode embraces a flexible-first work environment that empowers employees to work from wherever they are, while staying connected and engaged virtually. When in-person collaboration is needed (or simply preferred), our conveniently located coworking offices at Camp North End are always available. We believe this approach supports a healthy work-life balance, enabling our team to bring their best to both their professional and personal priorities.