Technical Writer and Knowledge Manager

To support a mission-critical application modernization program for a Department of War customer, the full-time Technical Writer and Knowledge Manager will develop and maintain technical documentation, manage a knowledge base for support analysts, and ensure operational consistency in a hybrid work environment.
Key responsibilities

Develop, capture, and maintain technical documentation, including operational runbooks and known-issue lists
Own and maintain the knowledge base for support analysts, ensuring information is accurate and accessible
Coordinate documentation inputs for monthly status reports to ensure consistent program reporting

Required qualifications

Minimum of 3 years of experience in technical writing or knowledge management supporting software operations teams
Experience using Confluence and Jira for documentation and team collaboration
Ability to develop and maintain clear, organized technical and operational documentation