Marketing and Customer Engagement Specialist

Full Time position in Syracuse , 13211

Pay: Hourly + Hybrid Performance Bonuses

Job Title: Marketing & Customer Engagement Specialist

Work Location: In Person

Job Description: C. Michael Exteriors, one of Central New York’s leading home improvement companies specializing in replacement windows, siding, and bathroom remodels, is seeking a motivated, high-energy Marketing & Customer Engagement Specialist . This hybrid role blends event promotions , customer interaction , and call center appointment setting to maximize brand impact and lead generation across multiple channels. This is an ideal position for someone who thrives in a fast-paced environment, enjoys talking with people in person and over the phone, and wants a long-term growth path with strong earning potential

This is not a remote position

Responsibilities

Event Promotions & Community Engagement: Serve as the friendly, engaging face of our company at:

Home shows

Local fairs, festivals, expos, and community events

Partner retail locations such as Walmart and the Regional Market Your responsibilities at events include:

Starting conversations with homeowners

Sharing what we do and how we help

Scheduling free in-home design consultations (no selling)

Assisting with booth setup/teardown

Representing the brand with professionalism and energy

Call Center & Customer Support: When not at events, you’ll support our inbound and outbound customer engagement efforts by:

Handling inbound and outbound calls

Identifying customer needs and clarifying project details

Setting qualified in-home appointments

Managing customer inquiries with excellent service

Performing general office duties as assigned

You'll excel in this role if you:

Have a confident, upbeat, people-focused personality

Enjoy talking to customers both face-to-face and over the phone

Are goal-driven and motivated by performance bonuses

Are reliable, coachable, and able to work independently or with a team

Can stand for extended periods and assist with event setup

Have strong computer, communication, and listening skills

Can multitask in a fast-paced environment

Are adaptable to different personality types and customer needs

Have reliable transportation and flexible availability (days, nights, weekends)

Experience Requirements

Experience in events, call centers, customer service, inside sales, or promotions is a plus — but not required for the right candidate.

Benefits

Mileage reimbursement

Paid training

On-the-job training

Paid time off

Opportunities for advancement

Flexible schedule

Incentives

Mileage reimbursement

Paid training

On-the-job training

Paid time off

Opportunities for advancement

Flexible schedule

Salary
$0 to 0 Per Hour

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