Podcast Support Specialist (Fully Remote) Job at Jobgether SRL in New York

Respond to incoming listener inquiries through email, providing timely and accurate assistance with registration, billing, and subscription management.
Troubleshoot common account and technical issues, guiding listeners through clear solutions.
Review listener accounts, process refunds, and resolve billing discrepancies.
Requirements:
One to two years of customer support experience, preferably in SaaS or subscription services.
Excellent written communication and problem-solving skills.
Ability to work independently in a remote environment.
Competitive hourly pay and remote-first work environment.
Healthcare coverage, dental insurance, and flexible spending accounts.
Professional development and meaningful ownership in a collaborative startup culture.
Jobgether The company provides a subscription technology and digital media platform for premium podcast content across a variety of shows and publishers. It is a small, collaborative, remote-first startup that values employee well-being, work-life balance, and a customer-focused culture.

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