PrinterLogic is hiring: Technical Writer in Saint George

About Vasion
For more than a decade, Vasion has been helping companies simplify their print infrastructure, automate business processes, and integrate their technology in a more secure environment. Our mission, to make digital transformation attainable for everyone, drives a culture of innovation and exploration. We have one simple goal: help organizations simplify processes through automation and integration.

About Vasion
So we created simple, cost-effective, and easy-to-implement digital tools that work together, removing bottlenecks and improving efficiency. And we're always on the lookout for new people who can help us innovate, grow, and reach our goal.

About The Role
As a Technical Writer on the Technical Content team within Technical Services, you'll play a key role in creating and maintaining product documentation for Vasion's Intelligent Print Automation platform. Working closely with Product and Product Marketing teams, you'll create online documentation and learning resources that help customers successfully configure and use Vasion products.

This job requires a hands-on understanding of product features and operational details, a clear understanding of the customer, and the ability to convey this knowledge in a clear and precise way.

What you'll do

Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process

Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs

Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes

Perform topic-based authoring and single-source publishing using the firm's content management system (CMS)

Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation

Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals

Work with product managers and developers to create customer-facing release notes

Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features

Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content

Contribute to and follow Vasion's evolving design and style guides, especially aspects that cover technical/feature terminology

Assist with other external-facing technical writing and editing projects as needed

Qualifications

Minimum of 2-3 years of experience as a tech writer in a software development environment

Minimum of Associate Degree in a technical field, analysis, or technical writing

Understands client-server models, SaaS, and standard network protocols

Superior written and verbal communication skills, including a keen eye for detail

Proven ability to quickly understand and unpack complex technical concepts

Exemplary critical thinking and analytical skills; asks probing questions

History of working collaboratively in a team setting, with strong interpersonal skills

Experience with MadCap Flare, MadCap Capture, and MadCap Central (preferred)

Video capture and editing experience (preferred)

Familiar with Jira/Confluence (preferred)

Familiar with Intercom or similar in-software help system (preferred)

Benefits

Flexible work environment

Vacation Bonus

Flexible paid time off

Paid parental leave

Competitive pay

A full suite of traditional benefits

Training/Advancement opportunities

401k with company match and immediate vesting

Financial wellness education

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