Tata Consultancy Services seeks a Senior CCaaS Production Support Engineer to ensure the stability, availability, and operational health of Amazon Connect environments and related integrations, including contact flows, routing, and omnichannel interactions.
You will troubleshoot production issues across AWS services (CloudWatch, CTRs, logs), coordinate with AWS Support, telecom carriers, and third‑party vendors, and provide on‑call incident management for 24x7 production environments.
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