Supporting the creation and maintenance of program-specific information, the remote Global Knowledge Base Content Specialist I will assist in developing content for agents and customers while ensuring timely and accurate information is shared, ultimately enhancing customer experience.
Key responsibilities
Assist in aligning knowledge base structure and strategy with Operations and Client Partner goals
Support the update of the knowledge base by coordinating client-related content with management and learning teams
Monitor daily activity to ensure the knowledge base is updated with relevant region-specific content
Required qualifications
Bachelor's degree or Associates Degree preferred
1.5 - 2 years of position-related experience required
Experience in gathering, analyzing, and developing business cases
Proven project management abilities with strong planning and organizational skills
Ability to translate complex concepts into easy-to-understand language
Knowledge Base Content Specialist
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time