About the Role
CAA Brand Consulting is hiring an Account Manager to join its award-winning Hospitality team in the New York office. The role focuses on leading the client's B2B hospitality service offering and supporting the day-to-day management and execution of premium hospitality programmes. Reporting to the Account Director, the Account Manager interfaces directly with the client and works cross-functionally with internal teams, external vendors, clients, and property partners. The position supports programmes from design and planning through execution, including supplier engagement and on-the-ground logistics, and calls for an enthusiastic, organised, and outgoing leader who is comfortable in a fast-paced environment and willing to travel to events.
Key Responsibilities
- Partner closely with the Account Director to shape, innovate, and deliver global Formula 1 hospitality, ancillary events, and broader client experiences across track and off-track environments.
- Lead the planning and execution of a diverse range of events, from high-touch executive and C-suite experiences to scalable sports and entertainment events and consumer-facing experiential hospitality programmes.
- Manage client hospitality and guest experience programmes from initial planning through onsite execution, including guest logistics, registration, invitations, communications, onsite signage, event guides, and post-event recaps.
- Oversee the tracking and utilisation of contractual hospitality assets and ticket allocations, ensuring all inventory is strategically managed and effectively leveraged.
- Serve as a trusted advisor to clients, building strong relationships with senior executives and key stakeholders to support client retention, deepen relationships, and create meaningful guest experiences.
- Collaborate closely with core client teams, local market teams, CAA stakeholders, and key rights holders to manage approvals, timelines, deliverables, and ongoing programme needs.
- Lead vendor sourcing, vetting, contracting, negotiation, and management to ensure seamless event delivery and a consistently high-quality guest experience.
- Continually evaluate and improve the end-to-end client and guest experience, ensuring all attendee touchpoints throughout the event lifecycle are executed with the highest level of quality and consistency.
- Develop and deliver compelling written and verbal communications, presentations, project plans, event overviews, activation plans, and other supporting materials for internal and external audiences.
- Conduct research and develop strategic materials, including POVs, white papers, property and event research, and additional recommendations that identify new opportunities and enhance client programmes.
- Travel domestically and internationally as needed to deliver in-market programmes, including onsite management of senior executive guest logistics and event operations, with travel that may include evenings and weekends.
- Support additional events, hospitality programmes, and special projects as assigned, along with other administrative and related duties as needed.
Required Experience & Qualifications
- Bachelor's degree in Marketing, Communications, or a similar discipline.
- 4–6 years of proven experience in event planning and execution in a fast-paced environment.
- Breadth of experience planning hospitality and B2B programmes.
- A passion for hospitality, sports and entertainment, and celebrity and lifestyle culture.
- Demonstrated experience in positions requiring discretion, judgment, tact, and poise, with a reliable and trustworthy approach.
- Ability to prioritise multiple projects with ease, manage deadlines, coordinate key timelines, and perform under pressure with strong attention to detail.
- Willingness to pitch in and take initiative, with no task considered too big or too small.
- A solid understanding of how to plan and orchestrate engaging events in a scalable way.
- Ability to be flexible, adaptable, and confident with ambiguity while course correcting based on evolving decisions and circumstances.
- Ability to lead client meetings and staff planning, keeping all parties on task, on time, and on budget.
- Strong fiscal approach with excellent budget management and forecasting skills.
- Strong on-site execution experience.
- Willingness to work non-traditional hours, including weekend and holiday travel.
- Proficiency in PowerPoint for experiential decks and run of show planning purposes.
Preferred Skills
- Formula 1 (F1) experience.
- Cvent.
- Ticket Manager.
Workplace
- Hybrid role located in the New York office.
- The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on-site.
Salary
- This position is also eligible for a discretionary bonus.
- The salary may vary based upon factors including, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria.
Benefits & Perks
- Competitive compensation and benefits package for all regular full-time employees.
- Benefits where the company pays 80%–100% of the cost include medical insurance, basic life and AD&D insurance, telemedicine, and employee assistance and mental health counselling in person, virtually, or through text.
- Paid vacation and holidays, paid sick time, paid parental leave and other paid leaves of absence, NICU leave, and bereavement resources.
- Adoption benefits, educational assistance, mental health resources, and an employee assistance plan.
- Voluntary benefits employees may elect to participate in include dental and vision insurance, a 401K plan, flexible spending accounts (health care and dependent care), a health savings account, and voluntary life and AD&D insurance.
- Employee perks include commuter benefits.
- Benefits offered also include other statutory mandated benefits.
About the Company
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.
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