Lead UX Designer: End-to-End, Research-Driven

Massachusetts Bay Transportation Authority is seeking a Lead UX Designer to drive UX design and research for complex, ambiguous problems across multiple rider journeys and user types. You will define research scope, surface knowledge gaps, and shape product direction while prioritizing riders and staff within agency constraints.
The role involves designing information architectures, reusable patterns, and end-to-end experiences, with a focus on accessibility, collaboration, and governance in

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