MMD Services is hiring: Audio-Visual Equipment Specialist in Miami

Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide.
With offices in Chicago, New York City, Miami, London, Hong Kong and over 2,000 employees they are in search of a new full-time Audio Visual Technician with a focus on Audio Visual support.

This Audio Visual owns conference room technology and hands-on end user support across the firm. This person keeps every meeting room camera-ready and every global call running without a hitch, while also supporting day to day hardware, software, and connectivity needs. Given the fast paced trading environment and sensitive nature of the financial services industry, this is an onsite role downtown Miami.

Own conference room AV setup, daily readiness, and break/fix support across all meeting spaces
Lead AV installs and special projects across offices, including new room builds, upgrades, and equipment refreshes
Provide live, white glove AV support for important global meetings, ensuring zero disruption for senior leadership and cross office calls
Partner with global IT and facilities teams to keep AV standards consistent across all office locations
Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)
Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems
Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution
Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments
Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices

Hands-on experience with conference room AV hardware, including Logitech Rally/MeetUp systems, cameras, codecs, and touch panels
Experience leading AV installs, room builds, and special AV projects end to end
Experience supporting live, high visibility global meetings and executive level AV needs with a zero downtime mindset
Experience with Sedna or similar meeting room scheduling and AV coordination platforms
Bachelor's degree (BS/BA) and/or 5+ years of relevant technical support experience preferred
Extensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environments
Deep understanding of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity
Proficiency supporting Microsoft Windows 10/11 operating systems
Advanced troubleshooting skills across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)
Strong knowledge of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking
Demonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-through

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.