Technical Writer I

At Shutterfly, we make life's experiences unforgettable. We believe there is extraordinary power in the self-expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Position Summary
Shutterfly is seeking a highly organized and detail-oriented Technical Writer I to support Manufacturing, Quality, Safety, and Operational Excellence initiatives. This role is responsible for creating, maintaining, and improving documentation that supports production operations, quality systems, employee training, equipment processes, and regulatory compliance across our manufacturing environment.

The Technical Writer I works closely with Quality, Engineering, Manufacturing, Safety, and Continuous Improvement teams to transform technical and operational processes into clear, accurate, and user-friendly documentation. This position plays a key role in supporting standardized work, audit readiness, employee training, process consistency, and ongoing operational improvements.

Essential Duties and Responsibilities
Documentation & Process Management

Create, edit, and maintain manufacturing and quality documentation, including:

Standard Operating Procedures (SOPs)

Work Instructions

Quality Standards

Inspection Procedures

Training Materials

Process Flow Diagrams

Job Aids and Visual Work Instructions

Equipment Setup and Troubleshooting Guides

Ensure documentation follows company document control requirements, version management processes, and quality standards.

Review existing documentation and update content to reflect process, equipment, system, or organizational changes.

Manufacturing & Quality Support

Partner with Manufacturing, Engineering, Safety, and Quality teams to gather technical information and document production processes.

Observe operations on the production floor to accurately capture workflows and operational requirements.

Support quality management initiatives by documenting corrective actions, preventive actions, process changes, and continuous improvement projects.

Assist with preparation and maintenance of documentation required for internal audits, customer audits, and compliance reviews.

Help standardize documentation across departments to improve consistency, quality, and employee understanding.

Training & Continuous Improvement

Develop training materials and onboarding documentation for production employees and leaders.

Create visual aids and process guides that support workforce training, knowledge retention, and operational efficiency.

Collaborate with subject matter experts to identify documentation gaps and implement improvements.

Support Lean Manufacturing and Continuous Improvement initiatives through process documentation and standardization efforts.

Assist in tracking and managing documentation-related action items resulting from audits, quality events, and operational projects.

Qualifications
Required Qualifications

Bachelor's degree in Technical Writing, English, Communications, Business, Manufacturing Technology, Industrial Engineering, or a related field; or equivalent combination of education and experience.

0-2 years of technical writing, documentation management, quality systems, manufacturing support, or related experience.

Strong written and verbal communication skills.

Exceptional attention to detail and accuracy.

Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Ability to organize information clearly and manage multiple projects simultaneously.

Strong analytical and problem-solving skills.

Preferred Qualifications

Experience in a manufacturing, production, quality, or engineering environment.

Familiarity with document control systems and quality management systems.

Experience creating SOPs, work instructions, or training documentation.

Working knowledge of Lean Manufacturing, Continuous Improvement, or Operational Excellence principles.

Experience with SharePoint, Visio, Smartsheet, Adobe Acrobat, Power BI, or similar tools.

Core Competencies

Technical Documentation

Process Standardization

Quality Focus

Continuous Improvement

Attention to Detail

Collaboration & Teamwork

Change Management

Organizational Effectiveness

Customer Focus

Written Communication

Physical Requirements

Ability to work in both office and manufacturing environments.

Frequent walking throughout production areas to observe processes and gather information.

Ability to stand, sit, and use a computer for extended periods.

Ability to wear required personal protective equipment (PPE) when entering production areas.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

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