WordPress Production Operations Editorial SME

Position: WordPress Production Operations Editorial SMELocation: Redmond, WAThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Role OverviewWe are looking for an experienced WordPress Production Operations Editorial SME to support enterprise blog publishing editorial operations and selfservice authoring programsThe ideal candidate should have strong handson experience with WordPress content authoring and publishing workflows along with the ability to work directly with content managers editors producers product teams and engineering teamsThis role will help establish a scalable selfservice publishing model improve editorial processes support authors through office hours and training and serve as the bridge between business users and technical teamsKey ResponsibilitiesProvide handson support for WordPress content authoring publishing editing scheduling and page managementSupport blog managers content producers editors and business stakeholders with WordPress publishing questionsHelp establish and operate a selfservice editorial and publishing modelParticipate in regular office hours and provide guidance to authors and content teamsUnderstand existing WordPress implementation templates components plugins workflows permissions and publishing standardsTroubleshoot authoring and publishing issues and determine whether they require editorial guidance or engineering supportWork closely with WordPress development SRE QA and platform teams to resolve technical issuesDocument frequently asked questions known issues publishing procedures and best practicesCreate authoring guides SOPs knowledge articles and training materialsIdentify repetitive authoring questions and opportunities for automation or improved selfserviceSupport content launches campaigns major announcements and highpriority publishing activitiesEnsure published content follows established quality accessibility SEO security and governance standardsTrack operational issues recurring challenges and improvement opportunitiesProvide clear status updates and escalate risks or publishing blockers when requiredRequired SkillsStrong handson experience with WordPress CMSExperience with enterprise content authoring and publishing operationsGood understanding of WordPress pages posts templates Gutenbergblock editing plugins media management categories tags redirects and publishing workflowsExperience supporting editorial teams content managers or digital producersAbility to troubleshoot publishing and authoring issues independentlyUnderstanding of web technologies such as HTML CSS URLs redirects caching and basic browser troubleshootingFamiliarity with Agile delivery and tools such as Azure DevOps Jira or similar platformsStrong documentation and knowledgemanagement skillsExcellent verbal and written communication skillsAbility to work directly with senior stakeholders and explain technical topics in simple termsPreferred SkillsExperience supporting largescale enterprise or global WordPress platformsExperience with Microsoft digital platforms or Microsoft technology environmentsFamiliarity with Azurehosted WordPress environmentsUnderstanding of SEO accessibility analytics security and web performanceExperience building xhyhwjd selfservice publishing or content operations programsExposure to AIassisted content operations workflow automation or Copilotbased solutionsWorking ExpectationsStrong customerfacing and stakeholdermanagement skillsComfortable conducting author training and office hoursAble to work collaboratively with globally distributed engineering and operations teamsAbility to provide overlap with PST business hours when requiredProactive ownership of issues from identification through resolutionFocus on reducing dependency on engineering teams by enabling authors through documentation training and selfserviceSkillsMandatory Skills : Wordpress, content authoringWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.