Customer Account Manager (Administrative Officer 2)

Salary: $60,538.00 - $92,010.00 Annually Location : Dauphin County, PA Job Type: Non-Civil Service Permanent Full-time Job Number: N-2026-59148 Department: Department of General Services Division: GS Bur of Pubctns Opening Date: 10/01/2026 Closing Date: 10/15/2026 11:59 PM Eastern Job Code: 08640 Position Number: 00095384 Union: Non Union Bargaining Unit: A3 Pay Group: ST07 Bureau / Division Code: 00154400 Bureau / Division: GS Bur of Pubctns Worksite Address: 1650 Bobali Drive City: Harrisburg, Pennsylvania Zip Code: 17104 Contact Name: Christopher Carpenter Contact Phone: 717.751.8894 Contact Email: christcarp@pa.gov THE POSITION The Customer Account Manager position offers a chance to guide important print and mail projects that support many agencies across the Commonwealth. This role allows you to build strong working relationships while helping customers bring their ideas to life. Each day provides a new opportunity to solve problems and make a positive impact. Join a team where your work helps agencies serve the public more effectively. DESCRIPTION OF WORK This role focuses on guiding agency customers through print and mail projects from start to finish. As a Customer Account Manager, you will perform the following duties:

Client Guidance: Provide direction on print, mail, and signage needs while supporting clear communication and strong customer relationships

Project Oversight: Track project requirements from initial contact through final shipment and manage tasks such as artwork review, estimating, and production planning

Specification Development: Create and evaluate detailed print specifications and review supplier quotes for accuracy and cost effectiveness

Contract Support: Monitor usage, check compliance with contract terms, and help address supplier performance issues

Outreach Activities: Represent print and mail services at events and share best practice guidance with agency customers

Interested in learning more? Additional details regarding this position can be found in the position description Work Schedule and Additional Information:

Full-time employment

Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.

Telework: You will not have the option to telework in this position.

Note: Essential employee--Required to report to work during emergencies or office closings.

Salary: In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONSMinimum Experience and Training Requirements:

One year as an Administrative Officer 1(Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or

Any equivalent combination of experience and training.

Additional Requirements:

You must have three years of experience within the Printing Manufacturing industry.

You must have three years of experience with customer service.

You must have one year of experience with leading project management.

You must be able to perform essential job functions.

Preferred Criteria (not required):

Experience with outsourcing jobs (bidding process).

Experience with large volume mailing projects.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 1 for one full year or more?

Yes No 02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting, or procurement?

3 years or more 2 but less than 3 years 1 but less than 2 years Less than 1 year None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

Master's degree or higher Bachelor's degree Some coursework None

06

Additional Requirement - Do you have three years of experience within the Printing Manufacturing industry?

Yes No

07

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 08

Additional Requirement - Do you have three years of experience with customer service?

Yes No

09

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 10

Additional Requirement - Do you have one year of experience with leading project management?

Yes No

11

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 12

Preferred Criteria - Do you have experience with outsourcing jobs (bidding process)?

Yes No

13

Preferred Criteria - Do you have experience with large volume mailing projects?

Yes No

Required Question