Senior Conversational UX Designer – Voice & AI

Testing Site - JPMC in New York seeks a Senior Associate UX Conversation Designer to shape the internal Ask JPMC phoneline. You will blend business needs, user insights, and AI to design the conversational experience across IVR and future chat interfaces.
You will lead end-to-end design of voice-first flows, collaborate with ML and UX researchers, and advocate inclusive design while updating IVR to leverage LLMs.

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