Intern - Technical Writing Job at WGU in Salt Lake City

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Pay Range: $29.32 - $43.99

Responsibilities
Primary Responsibilities

Assist in maintaining and updating departmental databases, spreadsheets, and content management systems

Support the implementation and troubleshooting of office technology, software applications, and digital tools

Help create and update technical documentation, user guides, and standard operating procedures

Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools

Aid in system testing, form development, and workflow automation projects using platforms like Google Workspace, Microsoft 365, or institution-specific tools

Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login/access issues

Contribute to process improvement initiatives through research, analysis, and documentation

Collaborate with IT staff or business analysts on technology-driven projects or service requests

Present a final project or summary of learning to the team at the end of the internship.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications
Knowledge, Skills, and Abilities

Basic understanding of databases, spreadsheets, and office productivity tools (e.g., Excel formulas, Google Forms, SharePoint)

Familiarity with help desk, ticketing systems, or cloud-based tools is a plus

Strong analytical, technical troubleshooting, and organizational skills

Comfortable learning and using new systems and applications

Ability to be comfortable with ambiguity and asking for help when needed

Excellent verbal and written communication skills

Ability to maintain confidentiality and follow data security protocols

Self-motivated with strong attention to detail

Experience

Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field.

Must be eligible to work in the United States without sponsorship during the internship period.

Must be in good academic standing with an expected graduation date.

Preferred Qualifications

Interest in higher education and lifelong learning

Technical certifications a plus

Technical writing

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information
Part-Time Intermittent Positions (classified as intermittent and less than 30 standard weekly hours): This is a part-time, intermittent position (classified to work less than 30 SWH) that may be eligible for mental healthcare; retirement savings plan; wellbeing program; and prorated paid holidays and accrued sick time.

Disclaimer:

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations:

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

#J-18808-Ljbffr