Block, Inc. seeks a Manager of SMB Account Management for Food and Beverage in a remote Chicago-based role. You will lead 10-12 Account Managers, drive upsell, retention, and customer satisfaction while coaching and aligning across Product, Operations, and Sales.
You will guide a data-driven team, manage OKRs, and build scalable processes. Strong cross-functional communication and an ability to leverage AI are essential for success.
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