Bookwire is seeking a Customer Experience Specialist to support onboarding and ongoing client success for its Bookwire OS platform in the US. This remote role prioritizes Austin-area time-zone alignment with occasional in-person collaboration, and involves managing inquiries via Jira Service Desk during US business hours.
The CXS will handle a mix of standard and enterprise clients, driving CX improvements, collaborating with global teams, and producing clear customer-facing documentation.
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Remote Customer Experience Specialist - Publishing Platform
Kenjo · New York, NY, USA · Remote ·
- Job type:
- Full Time