In-Store Sampling- Account Manager

About the job

PLEASE READ FULL JOB DESCRIPTION BEFORE APPLYING.

Starting as Part-time moving to Full-time in March 2027

Position Overview-
We are seeking a highly organized, proactive, and reliable Account Manager to oversee and execute in-store product sampling and retail activation programs nationwide . This role is responsible for managing client relationships, coordinating field teams, ensuring flawless program execution, and driving measurable results for our brand partners.

This remote position requires full-time, dedicated computer-based work during business hours to ensure accurate scheduling, communication, and program execution. Its is not a flexible remote role.

Key Responsibilities
Program & Calendar Management
Build and manage monthly sampling calendars
Coordinate store lists and approved locations
Maintain accurate schedules and timelines
Ensure all bookings align with client and retailer requirements
Manage long-term planning and lead-time requirements
Field Staff & Representative Management
Recruit, onboard, and train brand ambassadors/demo reps
Assign reps to locations based on availability and performance
Confirm attendance and readiness before each activation
Manage call-outs, replacements, and last-minute changes
Maintain a high-performing, reliable rep network
Scheduling & Booking Operations
Oversee rep availability collection and scheduling systems
Reduce manual back-and-forth through organized processes
Track open shifts and fill gaps quickly
Quality Control & Performance Oversight
Monitor event execution and check-in and check-outs
Review recaps, photos, and reporting from reps
Address performance issues promptly
Implement corrective action plans when needed
Reporting & Administration
Prepare weekly and monthly performance reports
Track KPIs including coverage, attendance, and conversion
Maintain organized digital records and documentation
Support invoicing and billing accuracy
Assist leadership with forecasting and planning

Performance Expectations
Successful Account Managers are expected to:
Maintain 95%+ event coverage
Minimize last-minute cancellations
Keep calendars accurate and up to date
Respond to clients and reps within 24 hours
Proactively solve problems before they escalate
Reduce manual processes through systems and automation
Consistently meet program timelines
Required Skills & Qualifications
3+ years in account management, field marketing, or operations
Strong project management and organizational skills
Excellent written and verbal communication
High attention to detail
Ability to manage multiple clients and timelines
Comfortable with spreadsheets, scheduling tools, and CRM systems
Ability to work independently and take ownership
Preferred Experience
Experience managing field teams or brand ambassadors
Retail, CPG, or shopper marketing background
Experience with Google Sheets and Microsoft office
Prior work with national retailers
Familiarity with sampling and experiential marketing programs
Key Traits for Success
Highly dependable and accountable
Calm under pressure
Solution-oriented mindset
Strong follow-through
Proactive communicator
Results-driven
Continuous improvement mindset

Growth & Opportunity
This role offers the opportunity to grow into senior account leadership, operations management, or client services leadership. High performers will be given increasing responsibility and client ownership.

Pay and Benefits:
Salary- $50,000-$85,000 based on experience
Performance Bonus- Up to 25% annually for hitting program goals
Retirement- Simple IRA plan to help you save for the future
Paid Time off & Holidays
Growth Opportunities: Clear path for advancement, with the potential to move up after one year