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Digital Advertising Account Manager SMB

Collabera · Los Angeles, CA, USA ·

Job type:
Contract

Description

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Digital Advertising Account Manager SMB
Contract: Hollywood, California, US
Salary Range: 35.00 - 40.00 | Per Hour
Job Code:
End Date:
Days Left: 25 days, 3 hours left
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Client: Leading Entertainment Firm
Title: Customer Success Manager, SMB
Location: Hollywood, CA 90028 - Onsite
Duration: 06 Months (Extension/Conversion will be based on performance)
Pay Range: ($40 - $50) on an hourly basis
Overview:
  • We are seeking a Customer Success Manager to manage small and medium-sized business (SMB) advertising accounts, strengthen client relationships, optimize campaign performance, and drive account growth .
  • The role combines account management, digital advertising expertise, and sales, with a focus on customer retention and revenue expansion.
Requirements:
  • 2-5 years of experience in digital advertising, media sales, or account management .
  • Bachelor's degree in Marketing, Business, or a related field.
  • Experience managing client accounts and identifying revenue growth opportunities .
  • Proficiency in Sales force CRM and familiarity with advertising technology platforms.
  • Understanding of digital advertising campaigns, performance metrics, delivery, and reporting.
  • Strong communication, analytical, problem-solving, and cross-functional collaboration skills.
  • Media industry experience preferred; Connected TV (CTV) experience is a plus.
  • Ability to adapt to a fast-paced, evolving business environment.
Responsibilities:
  • Manage a portfolio of SMB advertising clients and build strong, long-term relationships.
  • Lead customer onboarding and drive adoption of the advertising platform.
  • Monitor campaign performance and recommend optimizations to improve results and ROI.
  • Identify upselling opportunities and achieve individual revenue targets.
  • Maintain accurate customer records and sales pipelines in Sales force.
  • Resolve campaign delivery and trafficking issues in collaboration with internal teams.
  • Partner with Sales, Ad Operations, Product, and Marketing teams to improve customer outcomes.
  • Gather client feedback and communicate insights to relevant internal stakeholders.
Benefits:
  • The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.
Job Requirement
  • Customer Success
  • Account Management
  • Digital Media
  • Digital Advertising
  • Media Sales
  • Client Relationship
  • Sales force CRM
  • SCRM
  • Performance
  • Growth
  • Reporting
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Mradul Khampariya

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