National Account Manager

Operational Key Account Manager | Wood Dale, IL | Salary up to $95,000 + Bonus
This is a hands-on operational role supporting and managing key customer accounts across Air and Ocean freight, ensuring shipments move efficiently while maintaining a high level of customer service.

You will act as a key point of contact for major accounts, coordinating closely with customers, overseas offices, carriers, customs brokers, warehouses and internal operations teams.

Compensation & Benefits
Salary up to $95,000, depending on experience
Bonus opportunity
Hybrid working arrangement
Comprehensive benefits package
Opportunity to join an established international freight forwarding organization
Career development and progression opportunities

Key Responsibilities
Manage the day-to-day operational requirements of key Air & Ocean freight accounts
Serve as the primary operational contact for assigned customers
Coordinate international shipments from booking through final delivery
Monitor shipment status, milestones, exceptions and delivery schedules
Work closely with overseas offices, carriers, truckers, warehouses and customs brokers
Resolve operational issues quickly and provide proactive updates to customers
Review shipping documentation and ensure accuracy and compliance
Coordinate import and export activities across Air and Ocean freight
Identify opportunities to improve processes, service levels and operational efficiency
Maintain strong relationships with key customers and understand their specific requirements
Track and report on account performance, service levels and operational KPIs
Work closely with internal sales and operations teams to ensure customer expectations are consistently met

Requirements
~3+ years of experience within international freight forwarding
~ Strong hands-on experience across Air & Ocean freight
~ Previous experience managing key accounts or major customer relationships
~ Strong knowledge of international import/export procedures
~ Experience coordinating shipments with carriers, overseas agents, customs brokers and other service providers
~ Excellent customer service and communication skills
~ Strong problem-solving and organizational abilities
~ Ability to manage multiple shipments and priorities in a fast-paced environment
~ Experience with a freight forwarding operating system such as CargoWise is preferred