Account Director

With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.Location: US Remote (Eastern/Central Preferred)
Reports to: Director, Account Management
Our Customer Success team is made up of Product Specialists and Account Directors who are passionate about helping our clients succeed. We partner with a diverse range of organizations, from Fortune 1000 companies to some of the largest financial institutions globally.
We take a consultative approach to solve challenges through our product, ensuring our customers have the right data to make informed decisions. We focus on retaining customers, maximizing product usage, and collaborating with the sales team to uncover growth opportunities.
We’re looking for a high-impact Account Director to own and expand relationships with our Corporate clients. You'll be the primary point of contact for a book of Fortune 1000 accounts—driving renewals, adoption, and growth. You’ll work cross-functionally with Sales, Customer Success, Product, and Marketing to ensure clients see AlphaSense as a strategic partner, not just a vendor.
You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships within Fortune 1000 clients
You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
Identify revenue at risk in order to best position the company to prevent churn
Collaborate with Account Executives to identify growth opportunities within the book of business
Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. Plan and execute new user onboarding and training initiatives
Consistent proactive outreach with material and information that’s relevant for our user base
Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
Circulate internally to assist with product development, marketing, sales efforts
In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. You may also be offered a performance-based bonus, equity, and a generous benefits program.
We are committed to a work environment that supports, inspires, and respects all individuals. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
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