Digital Strategist - Full Time

About Channel Key Channel Key is the modern commerce acceleration agency built for brands navigating an increasingly complex digital commerce landscape. Originally founded by Amazon sellers, we bring a performance-first mindset to everything we do — combining deep marketplaceexpertisewith full-funnel media, creative, analytics, and growth strategy across Amazon, Walmart, Target Plus, TikTok Shop, DTC, and emerging discovery platforms.

Wedon’tmanage channels in silos. The Channel Strategist owns the client relationship and strategic direction for an assigned book of accounts. This role is accountable for revenue performance, channel growth, and the overall health of everyclientengagement. You are the trusted advisor your clients turn to —settingthe plan, interpreting the data, and making the calls that move the business forward.

You’llbe supported by a dedicated Project Manager, Channel Operations Specialist, and Catalog team. That structureexistsso your time goes to strategy and clients — not execution and task management. The best Channel Strategists at Channel Key are always a step ahead: shaping the next phase before the clientasks, andbuilding relationships that last.

Own the client relationship, strategic narrative, and performance outcomes across assigned accounts.
# Develop andmaintaina channel strategy roadmap for each account — covering advertising direction, content priorities, assortment planning, promotional strategy, and channel expansion.
# Lead weekly and bi-weekly client meetings, QBRs, and strategy reviews. Present performance clearly and alwayscomewith a forward-looking point of view.
# Translate performance data and marketplace dynamics into actionable recommendations your clients canact on.
# Review and approve foundational changes before they go live: assortment decisions, content direction, bulk-buy recommendations, and forecast inputs.
# Partner with the Project Manager to keep execution on track and on time.
# Identifygrowth opportunities, competitive risks, and platform shifts relevant to each client’s category and channel mix.
# Collaborate with Commerce Media, Creative & Conversion, and other Channel Key disciplines to align strategy with execution across the account.
# Your accounts have a clear, documented strategy that evolves as the business does.
# Planning and forecasting cycles run smoothly becauseyou’vegiven the Planner/Forecaster what they need — clean client context, promotional visibility, andtimelyinput.
# Performance is tracked, understood, and improving — and clients know why.
# 5+ years of experience in eCommerce channel strategy, marketplace management, or digital retail.
# Deep, hands-on experience managing accounts on Amazon — Seller Central and Vendor Central. You understand the platform’s levers: advertising, catalog, content, fulfillment (FBA/WFS), and profitability metrics including COGS, co-op, Net PPM, and MDA.
# Experience acrossadditionaleCommerce platformsis stronglypreferred: Walmart (WFS/Walmart Connect), TikTok Shop, Target Plus, The Home Depot, or other retail media and marketplace channels.
# Proventrack recordas the primary client contact on complex, multi-stakeholder accounts.You’recomfortable owning the relationship and the conversation at the executive level.
# Comfortable working with forecasting and planning functions — you know how to provide the right inputs and use output to inform strategy, even whenyou’renot building the model yourself.
# Strong analytical and commercial acumen — you can connect platform metrics to business impact and communicate it clearly.
# Microsoft Teams, Claude AI, Lovable, Helium 10,SmartScout, Jira, Katana, and Channel Key’s proprietary Via platform.
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