Account Executive, HELP

Mission Statement & Values:

Our mission is bold: To design and deliver research and evidence-based approaches to eliminate the gaps between young children's inherent potential and their achievement in school and life. With our partners, we accelerate child and family outcomes that honor all of the aspirations and cultures of the communities we serve.
Our values: Data-Informed Learning; Transparent & Open Communication; Growth Mindset; Championing Equality; Caring Teams & Communities.
Job Summary:

As the Account Executive, HELP at Shine Early Learning, you will own the management and growth of the Hawaii Early Learning Profile (HELP) product suite. HELP is a comprehensive birth-to-3 development assessment suite encompassing print materials, HELP Connect (a digital assessment platform), and associated training and certification offerings.
As Account Executive, you will be responsible for both account management and new business development across a diverse customer base including Early Intervention service providers, Early Childhood Education providers, Early Head Start providers, and relevant local, regional, and state agencies. You will be responsible for delivering new customer acquisition, as well as account expansion by migrating customers from print to HELP Connect, and expanding adoption of training and certification offerings.
Our ideal candidate is passionate about supporting the development of children from birth to age three and brings hands‑on experience in Early Intervention, Early Childhood Education, or a related field. They understand the needs of practitioners and programs serving young children and are excited to help customers use HELP more effectively to improve outcomes. We are looking for someone who is relationship-oriented, consultative, entrepreneurial, and motivated to grow the reach and impact of HELP. Prior sales experience is not required, but candidates must be comfortable with the commercial aspects of the role, including building customer relationships, identifying growth opportunities, and being accountable for revenue targets.
This role reports to the Chief Growth Officer and operates as an individual contributor, with the potential to build and lead a larger team as the business scales.
Essential Duties & Responsibilities:

Account Management & Customer Growth:

Serve as the primary commercial owner of Shine Early Learning's existing HELP customer base, managing relationships with Early Intervention programs, Early Head Start, and other customer segments
Develop and execute account plans to drive retention, expansion, and upsell across the HELP suite
Lead conversion of print-based HELP customers to HELP Connect, with structured migration and onboarding support
Identify and pursue upsell opportunities to HELP training, certification, and professional development offerings
Track and report on account health metrics, renewal rates, and expansion pipeline
Serve as a trusted partner and resource to existing customers navigating the transition from print to digital
New Business Development:

Develop and execute annual sales plans to grow the HELP customer base with new logos
Own the new business sales funnel - from lead generation and pipeline development through close
Drive adoption of HELP Connect as a standalone digital/SaaS offering in new markets
Identify new market segments, distribution channels, and partnership opportunities to expand reach
Represent Shine Early Learning at key sector conferences, coalitions, and stakeholder convenings
Cross-Functional Collaboration:

Partner with Product to provide market and customer feedback that informs the HELP Connect, print, and training roadmaps
Collaborate with Marketing on go-to-market strategies, sales enablement materials, and demand generation
Work with the Learning & Impact Team to bundle and position professional development offerings alongside HELP
Partner with Shine Early Learning's broader sales and marketing teams to create coordinated go-to-market strategies where services and products intersect
As the product business scales, define and build the sales team structure to support growth
Forecasting & Operations:

Maintain accurate pipeline reporting and revenue forecasting in CRM
Analyze sales data to identify trends, risks, and opportunities; report to CGO on a regular cadence
Contribute to Acelero, Inc. community of practice by:
Demonstrating leadership in alignment of work and approach to company vision, mission, core values and the advancement of diversity, equity, inclusion and belonging
Serving as an active member of the Acelero Shine Senior Director Leadership Team (SDLT)
Communicating department goals and progress frequently and effectively with Acelero, Inc. executive leadership, business unit leaders, and other appropriate internal and external stakeholders
Partnering in cross-network communications and development activities to advance Acelero's strategic priorities
Ensuring that sales strategies align wi

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