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Lead Service Designer: Transform Public Services (Hybrid)

Service Design Jobs · MA, USA ·

Pay:
120.000
Job type:
Full Time

MassAbility in Massachusetts is seeking a Principal Service Designer to help transform how we deliver services to people with disabilities. You will lead our design efforts and work on end-to-end experiences that blend digital and in-person touchpoints.

You will collaborate across teams, create service blueprints and journey maps, and contribute to roadmap development while mentoring others to foster a constituent-centered design mindset.

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