Synthesia, the AI video platform leader, seeks a Director of CS Operations to own the post-sales operating rhythm globally. You will lead Customer Success, Professional Services, Support, and Moderation, reporting to Revenue Operations and coordinating across US and Europe time zones.
You will develop renewal forecasting, health-score models, and QBR cadence, while driving AI-enabled efficiency and scalable processes. This is a player/coach role in North America with global scope.
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