Director of Communications & Community Relations

The Position

OPEN EXAMINATION - ONE YEAR PROBATIONARY PERIOD
Job Description
Under the direction of the City Manager, this position leads citywide communications and community engagement — including internal/external communications, media relations, and messaging consistency across departments. The position builds and maintains partnerships with stakeholders, directs community outreach and civic events, oversees emergency/crisis communications, graphic design services, and Glendale TV Studios operations. The position also coordinates the citywide media relations team and advises the City Council, and Executive leadership on public communication and engagement matters.

Classification Code
1108

Reporting Relationships
This position reports to the City Manager.

Common Responsibilities
In the City of Glendale, all positions are responsible for excellent performance in the following areas:

Skills And Abilities

Customer Service: Provide exceptional customer service to all employees, customers, vendors and other City departments.

Ethics: Model and practice the highest standards of ethical conduct.

Performance: Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period. Work the necessary hours and times, including overtime as authorized for non-management staff, to complete goals, tasks, and objectives.

Safety: Ensure the duties of the position are performed in a safe and efficient manner. Assume responsibility for maintaining a safe working environment.

Teamwork: Foster a teamwork environment. Establish and maintain effective working relationships.

Communications: Give and receive direction in English. Communicate effectively in English, both orally and in writing.

Equipment: Operate or use all position-related software, equipment and tools effectively and safely.

Cyber Security: Actively participate in maintaining a secure computing environment by adhering to and implementing City cybersecurity policies, procedures, and best practices. This includes understanding common cyber threats such as phishing and malware, and promptly reporting suspicious activities.

Minimum Requirements
The following functions are typical for this classification. Incumbents may not perform all listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Education
Bachelor's Degree in Marketing, Communications, Public Relations, Journalism, English or a related field is required. A Master's Degree in the above-stated areas is desirable.

Experience
Eight years of progressively responsible experience in marketing, communications, community engagement or public relations is required three years of which must include experience working in a supervisory or management capacity in a union environment. Experience managing communications in municipal government is highly desirable.

Transportation
A valid California Class C driver's license is required.

Working Conditions
Work is primarily performed indoors in an office setting. Work is primarily performed Monday to Friday during regular office hours. Evening, weekend and holiday work will be required. Emergency response may be required 24 hours per day, 7 days per week, including nights, weekends and holidays.

Exceptional Customer Service Policy
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.

The City of Glendale offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance.

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