Technical Writer - Remote (DC, MD, VA Locals Only)

Swingtech Consulting, Inc. is seeking a Technical Writer to support documentation, reporting, user guidance, process documentation, and deliverable development for federal training and learning management programs.

This role supports the creation and maintenance of clear, accurate, accessible, and well-organized documentation for web-based training platforms, learning management systems, digital learning products, help desk operations, reporting processes, and program support activities. The ideal candidate should be detail-oriented, organized, and able to work with technical, training, QA, data, and program teams to turn inputs into customer-ready documentation.

Key Responsibilities

Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables

Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation

Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities

Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials

Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements

Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages

Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions

Track edits, stakeholder comments, revisions, approvals, and document status through completion

Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables

Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents

Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures

Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices

Minimum Qualifications

Bachelor’s degree in Technical Writing, English, Communications, Information Technology, Education, Business, or a related field; equivalent experience may be considered

At least 3 years of experience in technical writing, documentation development, content editing, reporting, or related documentation work

Experience developing technical, operational, training, user support, or process documentation

Strong writing, editing, formatting, proofreading, and document organization skills

Ability to gather inputs from multiple stakeholders and produce clear, accurate, and usable documentation

Familiarity with document control, templates, style guides, version management, and review cycles

Working knowledge of accessibility considerations for electronic documents, including Section 508 or comparable standards

Strong attention to detail and ability to manage multiple documentation tasks and deadlines

Strong written and verbal communication skills

Ability to work independently and collaboratively in a remote environment

Preferred Qualifications

Experience supporting federal, healthcare, IT, training, or learning management programs

Experience documenting web-based applications, learning management systems, help desk procedures, reporting processes, or digital training products

Experience developing SOPs, user guides, FAQs, knowledge base articles, job aids, or release notes

Familiarity with quality assurance documentation, customer comment resolution, deliverable tracking, or records management

Familiarity with privacy, security, accessibility, or compliance documentation in regulated environments

Experience working with collaborative document repositories, project tracking tools, or content management workflows

Experience with using artificial intelligence to improve task efficiency is a plus

Summary of Benefits

15 PTO days

11 paid holidays

Medical Insurance with – 3 options (HSA with $600 Employer Contribution).

Dental Insurance with no age limit orthodonture.

Vision Insurance through EyeMed in and out of network coverage.

Short Term and Long-Term Disability coverage with 100% premium support,

Life insurance and AD&D with 100% premium support

Supplemental Life Insurance

Critical Care and Accident Insurance availability

Pet Insurance through Nationwide

Employee Assistance Program

401k with enrollment from day one. 4% deferral by company.

$1500 Annual Training Budget

$1500 Referral bonus

Eligibility for annual merit and discretionary bonus

Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled
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