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Senior Dealer Experience & Journey Strategist

Hyundai Capital America · Irvine, CA, USA ·

Job type:
Full Time

Hyundai Capital America is seeking a Sr. Dealer Journey Strategy Associate to analyze dealer feedback, map journeys, and drive experience improvements across digital and non-digital channels.

You will collaborate with product, UX, analytics, sales, service, and technology teams to identify gaps and implement data-driven recommendations. You will develop dashboards, scorecards, and executive-ready materials while coordinating governance, adoption, and cross-functional roadmaps.

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