- Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
- Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
- Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
- Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
- Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
- Follow defined standard operating procedures, escalation matrices, and incident management processes.
- Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
- Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
- Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.
Job Description
Roles & Responsibilities
- Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
- Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
- Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
- Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
- Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
- Follow defined standard operating procedures, escalation matrices, and incident management processes.
- Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
- Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
- Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.
TCS Employee Benefits Summary
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $90,000-$120,000 a year
Qualifications:
BACHELOR OF COMPUTER SCIENCE
#J-18808-Ljbffr