Account Manager (Client Success Manager)

Client Success Manager/Account Manager - Remote - (read fully before applying)
If you love building long-lasting client relationships and turning satisfied clients into raving fans, let’s talk.

Spotlight Marketing + Branding is a US-based marketing agency that employs multiple Client Success Manager / Account Manager positions in Mexico. This is a remote role , working closely with our US-based team.

Pay: USD $2,000 to $3,500 per month
Schedule: Monday–Friday, 8:00am–5:00pm EST (Fridays end at noon)
Location: Remote (Mexico-based candidates only)

About Spotlight Marketing + Branding
Spotlight Marketing + Branding helps service-based businesses—primarily law firms—attract better clients, not just more clients . We do this through strategic organic content (blogs, newsletters, social media) and paid social advertising.

We’re a collaborative, fast-moving team that values accountability, communication, and ownership. Our Mexico-based team members work closely with our US team and are treated as true partners—not offshore support.

The Role: Client Success Manager / Account Manager
This role is responsible for everything that happens after the sale .

You’ll own client relationships, manage onboarding and ongoing success, reduce churn, identify growth opportunities, and ensure clients feel supported, heard, and confident in their marketing strategy. You get to be creative about the way you manage those relationships, using our trusted and proven systems as support to reach your goals.

Your goals are simple: retain clients, grow accounts, and create raving fans.

Core Responsibilities
Client Relationship & Retention

Develop and maintain strong, long-term relationships with assigned clients

Serve as a primary point of contact post-sale

Proactively check in with clients on a regular cadence (weekly, biweekly, monthly)

Identify red flags early and address concerns in a retention-focused manner

Resolve conflicts calmly, professionally, and efficiently

Ensure clients are aligned with and understand their service strategy

Maintain effective timelines for internal teams to deliver client services

Client Onboarding & Launch

Support onboarding, kick-off calls, training, launches, and early success monitoring

Ensure clear agendas, meeting summaries, and next steps are communicated

Help ensure new services and upsells are properly introduced and adopted

Customer Service & Account Support

Provide friendly, accurate, and timely responses to client questions and requests

Monitor and respond to the client support inbox or helpdesk as needed

Document all client interactions according to SOPs

Maintain detailed notes from client meetings and communications

Growth, Upsells & Referrals

Identify opportunities to expand services or improve current results

Support upsells, referrals, and reviews from satisfied clients

Work closely with internal teams to recommend next-step solutions

Project Coordination & Internal Communication

Ensure work is on track and communicate clearly with internal teams

Follow and help improve SOPs, checklists, and processes

Escalate issues appropriately and help troubleshoot solutions

Celebrate wins and keep momentum moving

Client Feedback & Satisfaction

Create, manage, and distribute client satisfaction surveys

Identify trends and areas for improvement

Support retention initiatives such as appreciation gestures, gifts, or loyalty programs

Do you need to be amazing at everything? No, but the more of this you already know how to do, the better. We value attitude, communication, and ownership just as much as experience.

Absolute Requirements

Clear, articulate spoken English

Excellent written English

Strong attention to detail

Prior client-facing and/or account management experience

Client-oriented, solutions-focused mindset

Strong problem-solving skills

Solid understanding of digital marketing concepts and digital advertising

Reliable computer and internet connection

Why Work With Us?

100% remote role

Fridays end at noon

Unlimited PTO

Supportive, collaborative team culture

Opportunity to grow into senior client success or account leadership roles

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