Public Sector Account Manager

Public Sector Account ManagerEmployment type: Full timeWorksite flexibility: HybridWho We AreCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryAs the Public Sector Account Manager, you will be responsible for managing comprehensive delivery operations for our Contingent Workforce Managed Services Program (MSP), fostering strong client relationships, and driving business development within your specific state.Job DescriptionWe're hiring a Public Sector Account Manager based in Boise, Idaho, to manage comprehensive delivery operations, drive program utilization and foster strong client relationships within the State of Idaho. This position is a full-time, salaried opportunity that is fully remote, but candidates must reside in the Boise area. This is a strong contingent MSP generalist role with a must-have focus on non-IT labor category delivery, ideal for someone with state of Idaho relationships and/or experience with non-IT staffing delivery. The selected candidate will be responsible for managing comprehensive delivery operations for our Contingent Workforce Managed Services Program (MSP), fostering strong client relationships, and driving business development within their specific state. Only work authorizations not requiring sponsorship now or in the future will be considered. Local candidates, only please.What You'll DoManage end-to-end delivery operations for the non-IT contingent workforce program within the state, ensuring timely and quality talent placementResponsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversightProvide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfactionProvide VMS (Vendor Management System) training and assistance when needed to the client and/or SuppliersIdentify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service linesCultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related mattersMonitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as neededPrepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement.What You'll Need Required:Reside in the Boise Idaho area and able to meet regularly on client site(s) as neededHands-on experience and knowledge of non-IT contingent workforce management3+ years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accountsKnowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category supportPrior Vendor Management System (VMS) application experienceProven ability to grow accounts and manage operational deliveryStrong client and partner relationship management skills and a customer-centric approachKnowledge of state government structures and procurement processesBachelor's degree in Business, Marketing, or a related field; equivalent experience will be consideredPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor$70,000-$75,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.