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Strategic CSM: E-commerce SaaS for DTC Brands

First Point Group · CA, USA ·

Job type:
Full Time

First Point Group seeks a Customer Success Manager for its rapidly growing e-commerce SaaS business in California. The role focuses on onboarding, retention, growth and strategic account management for DTC brands using major platforms like Shopify.

You will lead onboarding, drive adoption, and build strong relationships with merchants, while collaborating with product, operations and compliance teams to deliver data-driven outcomes.

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