Social Media Specialist - US Customer Care

Social Media SpecialistFossil Group is seeking a motivated, customer-focused Social Media Specialist to join our Customer Care team. This role involves monitoring and responding to customers across Facebook, Instagram, X, TikTok, Pinterest, YouTube, and other social media platforms for our active brands.The ideal candidate has strong written communication and problem-solving skills, enjoys helping customers, and thrives in a fast-paced environment. This is a great opportunity for someone with retail or customer service experience to grow their skills in digital customer engagement while delivering exceptional service and representing our brands.Qualifications and Skills:Familiarity with major social media platforms and digital customer engagement.1–2 years of retail or customer service experience; CRM knowledge preferred.Strong written, grammatical, and interpersonal skills, attention to detail, and resourcefulness with creative solutions.Strong analytical skills and the ability to resolve customer concerns effectively.Ability to collaborate with internal teams to resolve issues and meet business goals.Comfortable in a fast-paced environment and willing to learn new tools and processes.Strong multitasking, research, and time-management skills.Bilingual Skills: Spanish/English strongly preferred.At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We're committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.If you need any accommodations during the interview process, just let us know at careers@fossil.com.