Van Cleef & Arpels is seeking a Director to lead the Customer Relationship Center (CRC) within Online Retail. You will shape the vision, performance, and culture of the CRC, guiding managers and client advisors to deliver exceptional service and sustainable growth across distance channels.
You will oversee multi-year roadmaps, drive sales and client retention, and partner with HQ and Richemont to share best practices while ensuring alignment with Maison policies.
#J-18808-Ljbffr