Innisfree - Remote - 11/03 Project Class -Shareholder Communications Outbound Re

Shareholder Communications Outbound Rep Recruiter: LHH
Location: New York, New York
Pay: $16/Hour
Contract: Contractor
Shareholder Communications Outbound Representative LHH Recruitment Solutions is seeking detail-oriented and customer-focused Outbound Call Center Representatives to support our clients' annual Shareholder Communications Project. Representatives will conduct high-volume outbound calls to shareholders regarding time-sensitive account notifications, ensuring accuracy, professionalism, and strict confidentiality. This project occurs once per year and plays a critical role in facilitating shareholder engagement for a wide variety of corporate clients. Candidates must be comfortable working in a fast-paced, metric-driven environment and handling sensitive financial/account information.
Location: 100% Remote Work from Home Must work Eastern Time hours Must own equipment
Hours/Schedule: MondayFriday: 10:00 AM 7:00 PM EST - Saturday: 10:00 AM 2:00 PM EST
Training: Wed 11/04 10am ET Thu 11/05 10am ET Fri 11/06 10am ET - Zero tolerance for absences and/or tardiness Must attend all 3 days
Overtime: Regular OT expected, including extended evening and weekend hours during peak volume
Compensation: $16.00 per hour (W2, Non-Exempt)
Duration: Seasonal/temporary assignment Thru November 2026 possible extension!
Day-to-Day Responsibilities
Place high-volume outbound calls to shareholders related to account updates, notifications, or required actions
Follow scripted and semi-scripted call flows to ensure message accuracy and compliance
Perform identity verification steps before discussing shareholder account details
Handle and protect sensitive PII and financial information in accordance with confidentiality standards
Document call outcomes, notes, and updates accurately in internal systems and CRM tools
Escalate complex questions or issues to supervisors or project leads as appropriate
Meet daily/weekly productivity targets, including call volume, contact rate, quality scores, and compliance metrics
Participate in virtual training and ongoing coaching sessions
Maintain professionalism, accuracy, and a strong customer-service mindset during every interaction
Qualifications
1+ year of call center, customer service, or customer-facing experience preferred
Ability to handle sensitive information with discretion and follow compliance protocols
Strong verbal communication skills and confident phone presence
Excellent attention to detail and accurate documentation habits
Comfortable working in a fast-paced, metrics-driven environment
Reliable high-speed internet and own a professional work-from-home setup
Ability to commit to full-time hours, Saturdays, and extended overtime when required
Pay Details: $16.00 per hour
Search managed by: Jason Timothy
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled/Military connected talent encouraged to apply