National Account Manager

Account ManagerThe Account Manager exists to be the single point of accountability for a portfolio of MedPro's top clients — owning the relationship end to end and growing it. This role validates service and billing accuracy in each client's first 90 days, then sustains trust through proactive communication and fast issue resolution, while identifying and executing the upsell, cross-sell, and renewal opportunities that expand account value. Success looks like a portfolio of clients who feel known, protected, and never surprised, and a growing book of business built on trust rather than churn — driving the retention and revenue expansion that fuel MP1 Solutions' growth without compromising the client experience that sets us apart.Key Responsibilities:Own the end-to-end relationship and day-to-day management of an assigned portfolio within MedPro's client base, delivering high-touch, personalized serviceLead 90-day onboarding validation for new accounts — verifying signed services, confirming billing accuracy, and validating key contacts (onsite, billing, and compliance)Monitor and resolve client service issues promptly, serving as the dedicated liaison for existing service needs so that no concern goes unaddressedDrive client retention and CSAT by regularly engaging decision-makers, soliciting feedback, analyzing trends, and executing improvement initiativesAnalyze existing client accounts to identify upsell and cross-sell opportunities, and develop and execute targeted growth strategies across the assigned portfolioPresent tailored solutions and proposals to expand service offerings within existing accounts, and negotiate contract renewals and upgrades to maximize account valueCollaborate cross-functionally with Operations, Product, and Compliance teams, and introduce clients to the MedPro client journey and support structure — including the dedicated Customer Manager and the Support/Task Support SystemTrack and report on growth metrics, pipeline development, retention, and revenue expansion against goals, surfacing service or process improvements from client feedback and market insightsRequired Qualifications:3+ years of B2B sales, client success, or account management experienceIndustry background: B2B sales, client success, or account management, with a proven track record of meeting or exceeding revenue targets through existing account expansion; healthcare or multi-location services background is a strong plusTechnical skills: Strong analytical skills, comfortable navigating CRM platforms such as Salesforce, HubSpot, or Outreach and using sales analytics tools to identify growth opportunitiesEducation: Bachelor's degree in Business, Marketing, or related field preferred; relevant experience considered in lieu of a degreeNice-to-Have (Optional)Background in healthcare, compliance, or multi-location services, or other regulated industriesExcellent communication and presentation skills, with a proven track record growing accounts, engaging confidently with senior decision-makers, and negotiating contract renewals and upgradesCompensation and Benefits:Base Salary: $60,000–$70,000Total Compensation at Plan (OTE): $80,000–$135,000, including uncapped commission above planCareer Growth: Clear advancement pathways, mentorship, and ongoing trainingHealth & Wellness: Comprehensive medical, dental, and vision insurance for you and your familyWork-Life Balance: Generous PTO, paid holidays, and a collaborative, high-energy cultureMeaningful Impact: Help healthcare providers improve compliance and focus on patient careApplication Process:Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.Equal Employment Opportunity StatementMedPro Disposal and MP1 Solutions are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.