Tier 2 Digital Communications Specialist

Tailored Brands, Inc. in Houston is seeking a Tier 2 Customer Service specialist to clear duplicate and spam cases in digital queues. You will handle escalations, including Social Media Reviews and DNC requests, balancing customer satisfaction with profitability.
You will multitask across systems to support Tier 1 reps in a fast-paced environment with evolving processes, complete POS tasks for fulfillment/ecommerce/TCS, and attend regular policy briefings and productivity reporting.

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