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Senior Customer Journey Strategist: Data-Driven CX Leader

Aumni · New York, NY, USA ·

Pay:
120.000
Job type:
Full Time

Chase is seeking a Customer Journey Strategist for the Cobrand Product Strategy team to map end-to-end experiences, identify pain points, and surface opportunities that improve conversion, engagement, and retention. You will partner with research, analytics, and voice of customer teams to leverage data and AI-enabled tools.

You will translate insights into clear recommendations and work with product leaders to shape solutions that drive business priorities across marketing, servicing, and

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