Marketing Operations Coordinator

Marketing Operations Coordinator
Independent Emergency Physicians PC Farmington Hills, Michigan, United States

About this position
Description:

IEP

We are Independent Emergency Physicians, or IEP, a local, physician-owned multi-specialty practice group that is deeply ingrained in the community. With a commitment to excellence in patient care and a dedication to fostering strong connections with our employees, communities, and partners, we pride ourselves on delivering high-quality healthcare services across multiple specialties and in multiple settings.

The Marketing Operations Coordinator is responsible for, at the direction of the Director of Marketing, multiple assignments including but not limited to:

Marketing Operations & Materials

Maintain marketing inventory across all service lines, including:

Brochures

Flyers

Banners

Tablecloths

Signage

Promotional items

Giveaways

Build and maintain ready-to-go booth/event kits for each service line.

Monitor inventory quantities and initiate reorders before materials run out.

Maintain an organized inventory system and check-out process.

Own organization of the marketing storage room.

Conduct periodic inventory audits.

Receive, unpack, organize, and distribute marketing shipments.

Coordinate delivery of materials to hospital sites, urgent care clinics, and other locations.

Retire outdated materials to prevent old branding or content from remaining in circulation.

Events & Trade Shows

Coordinate administrative and logistical details for:

Trade shows

Recruiting events

Community events

Internal events

Manage:

Registrations

Shipping

Event materials

Name badges

Signage

Giveaways

Candy

Supplies

Other event needs

Pack and prepare event materials in advance.

Assist with event setup and teardown.

Coordinate transportation and return of banners, displays, and other materials.

Maintain event calendars, deadlines, and checklists.

Track materials used and replenish event kits after events.

Coordinate special campaigns, such as Medal of Honor materials, including sorting and delivering shirts, banners, and collateral to individual clinics/sites.

Provider & Site Materials

Coordinate printing, updating, and distribution of provider PE cards.

Maintain accurate quantities by hospital/site and coordinate replenishment.

Distribute recruitment materials, physician materials, and other collateral to sites.

Coordinate:

Business cards

Name badges

Signage

Other routine material requests

Maintain current versions of materials so sites do not use outdated pieces.

FIGS & Provider Apparel

Administer operational aspects of the FIGS Team Shop.

Receive bulk shipments, including large orders containing hundreds of individual items.

Sort orders by provider and hospital/site.

Bag and label individual orders.

Coordinate delivery or pickup of orders.

Resolve missing items and order discrepancies as appropriate.

Maintain distribution records.

Communicate pickup and delivery information to providers.

IEP Swag Shop

Process online and in-person swag orders.

Sort and package orders.

Receive and inventory merchandise.

Maintain physical store inventory and organization.

Monitor stock levels and coordinate replenishment.

Reconcile purchases and supporting documentation for CME charging.

Coordinate distribution and shipping to providers and sites.

Assist with seasonal and special merchandise programs.

Department Administrative Support

Process invoices, purchase orders, and expense documentation.

Track vendor orders and deliveries.

Maintain vendor and contact lists.

Obtain quotes and coordinate routine printing and production orders.

Maintain department calendars and production/event deadlines.

Schedule meetings and assist with meeting logistics as needed.

Maintain shared files, templates, photos, and collateral libraries.

Maintain lists of:

Hospital sites

Clinic contacts

Distribution locations

Handle routine follow-up with vendors and internal contacts.

Support onboarding and offboarding logistics involving marketing materials and apparel.

Complete Canva updates and minor collateral changes once templates are established.

Help collect photos and information for:

Newsletters

Social media

Internal communications

IEP Charities Support

Gather charitable and fair market value invoices from Henry Ford.

Send surveys related to charitable events.

Obtain event photos for social media.

Update the IEP Charities budget.

Maintain and update the charitable events calendar.

This position reports to the Director of Marketing & Communications, a member of the executive leadership team.

Requirements
Key Responsibilities:

Must work on-site at the Farmington Hills, MI, corporate office

Marketing Operations & Materials

Events & Trade Shows

Provider & Site Materials

FIGS & Provider Apparel

IEP Swag Shop

Department Administrative Support

IEP Charities Support

Manage multiple projects simultaneously across service lines, driving timelines, quality, and stakeholder alignment.

Support the development of scalable marketing infrastructure, tools, and processes.

Qualifications:

2+ years of experience in marketing, communications, or a related field

Experience with Canva or similar software.

Working knowledge of graphic design principles and ability to guide visual execution. Graphic design experience is a plus.

Strong project management skills with the ability to manage multiple priorities and stakeholders.

Healthcare knowledge is a plus, particularly in complex, multi-audience environments.

Must be comfortable operating as an individual contributor responsible for both administrative support and execution.

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