Account Director, Account Management

Brief Description
The Account Director (AD) is a high-level professional responsible for leading medical communications projects while providing strategic insights and proactive solutions for assigned pharmaceutical clients. The position requires strong project management, budgeting, and team management skills. The Account Director possesses a proficient understanding of medical communications agency work and requires minimal oversight from senior leadership to manage assigned accounts, projects, and teams. A leader within the Client Services department and Brightly organization, the Account Director contributes to employee development and retention, developing and implementing company goals, and advancing the growth and health of the company.

Essential Functions
Client Service

Develop and deliver scientific communications solutions

Develop project strategy with internal team and client team

Foster relationships and build strong partnerships with clients

Provide project management and oversight, including:

Strategic planning and implementation with clients and internal stakeholders

Provide oversight and mentorship to internal team members

Conduct status meetings with client and partner with Project Management on internal status(s)

Manage timelines and project execution from inception to close

Lead internal communications in collaboration with Project Management

Review all deliverables to ensure quality and alignment

Proactively assess project challenges; work with team to identify and implement solutions

Optimize timelines and use reports to maximize profit, monitor team capacity, and monitor account health

Support team growth and development

May directly or indirectly manage a team of direct reports

Provide mentorship and regular actionable and clear feedback to team members

Develop strong relationships with internal team members and external contractors

Communicate clearly across all departments, including senior management

Inform senior management of support needs

Oversee or directly execute live and virtual meetings, including:

Oversee all stages of the meeting planning process, from kickoff to onsite support

Provide onsite coordination including client interfacing, participant registration, meeting planning and faculty management

Oversee development, review and/or printing of onsite materials

Finance and Compliance

Develop project estimates and statements of work for new and existing clients

Manage client budgets including tracking of accruals and accounting status reports

Work with Accounting to manage client invoicing and closeout

Process project-related expenses
Develop and review compliance documentation including consultant agreements and HCP aggregate spend reports

Understand the connection between accurate project- and client-specific financial records and the overall health of the organization

Business Development

Continue client partnerships through organic business growth

Attend client meetings and new business pitches when appropriate

Participate in brainstorming sessions for development of unique programming

Onboard new clients to Brightly and ensures positive first project experience

Requirements
Additional responsibilities may be assigned as needed.

Competencies

Ability to develop and articulate strategic recommendations to client and team

Skilled at handling direct client contact and providing client counsel

Skilled at conceptualizing and producing medical communications solutions

Able to operate with a high degree of independence but keeps senior management informed and understands when to seek supervisor advice

Demonstrates proficiency in managing agency and client resources

Highly organized and proactive account manager, able to manage multiple accounts/teams and competing priorities

Is a highly motivated, deadline-driven, and accountable team player

Excellent verbal and written communication skills with a high attention to detail

Strong presentation skills with the ability to influence and negotiate

Ability to effectively collaborate with different people and work styles

Models Brightly values and identifies gaps and opportunities to improve values

Ability to work effectively in a remote environment

Education And Experience
Bachelor’s degree (BA or BS) required. 6-7 years’ experience in medical education, corporate or brand communications, pharmaceuticals, or a combination of all. Oncology / Hematology experience a plus. Proficient in Microsoft Office Suite and ability to adapt to other online resources important for conducting remote-based business (Skype, Zoom)

Supervisory Responsibility
This position may supervise employee(s) at the Account Coordinator, Associate Account Executive, Account Executive and/or Senior Account Executive levels and is responsible for the hiring, onboarding, training and development, performance management and firing in accordance with Brightly policies, procedures and practices.

Work Environment
This job operates in a professional home office environment. This role routinely uses standard office equipment such as laptop computers, phones, e-fax, printers, copiers, and scanners.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit for prolonged periods of time at a computer, stand, walk, use hands to handle or feel, reach with hands and arms, and lift up to 25 pounds.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:30 p.m. (ET). However, additional hours outside normal working hours may be required to meet company, team and client deadlines.

Travel
Up to 20% travel may be required. Required travel can often occur Friday-Sunday.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Petauri
Certified as a 2026 Great Place to Work®, Petauri takes pride in having a culture rooted in trust, collaboration, and a strong sense of community. We seek to attract individuals from a wide range of backgrounds, experiences, and perspectives to join us in our mission of improving patient outcomes by accelerating access to life changing healthcare innovations. A global healthcare consulting and solutions organization, Petauri brings together decades of experience across market access, evidence generation, medical communications, commercialization strategy, and policy to help life sciences organizations navigate complex healthcare challenges with clarity, integrity, and impact.

About Petauri Advance
Petauri Advance is the organization’s collective of medical and scientific communication platforms (Bluprint Oncology, Verascity, Cogency, Drive, Propel, and Momentum—All Powered by Petauri). Grounded in scientific expertise, the teams deliver innovative medical communication strategies that transform evidence into understanding, which in turn empowers informed decisions and advances patient care.

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