Account Manager

Account ManagerThe Scale Marketing Account Manager serves as the lead point of contact for all account management matters, providing ongoing and proactive client service and acts as the internal champion of assigned accounts.ResponsibilitiesMaintain an in-depth knowledge of client business, current KPIs and historical activityCollaborate with lead Partner/Account Strategists to identify and grow new opportunities for assigned accountsClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersAnticipate problems/challenges and present ideas to address before they become performance issuesPrepare reports on account performance prior to weekly/monthly client meetingsBe the day-to-day contact for key client personnel, always ready to assist with challenging client requests or to escalate issues as neededManage budgets and timelines, flagging any changes of scope with time and/or budget implicationsWork with finance team to provide ongoing financial coordination, media reconciliation, client invoicing and account tracking.Work with data team to forecast and track key assigned account metrics (e.g. monthly/quarterly sales results and annual forecasts)Collaborate with in-house creative team members to ensure projects are completed and in line with media launch dates.Be curious and forward-thinking, understanding trends with the ability to articulate how they will affect client businessBe a pleaser without being a pushover.Collaborate on market/competitive research and landscape client business categoryManage onboarding process for new clients (Marketing Services Agreements, AOR letters, credit applications, etc.)Participate in planning topline account strategy outlines including suggested media tactics, budget recommendations, target customer focus, etc.Own the scheduling of Internal Strategy Meetings & client strategy presentation meetingsBuild detailed strategy presentations with media buys and client presentation meeting agendasWork with Media Planner/Buyers to manage media RFPs and organize submissions for internal review; communicating with media vendors to refine proposals and identify new opportunitiesObtain order acceptance, contract confirmation documents and airchecks/proof of performance from every media partner to ensure schedules are running properlyLiaison with outside Media Vendors to ensure schedules run cleanly, make goods are processed, and demonstrates sound judgement when considering solutions to impression delivery challengesOwn communication with Creative department for assigned accounts including submission of deliverables required and obtaining client approvalsOwn communication with Digital department for assigned accounts including dissemination of IOs, budget guidelines and campaign KPIsOther tasks as necessary for assigned clients to ensure excellent customer serviceQualifications3+ years of client account managementAgency side experience working with both traditional and digital media channels preferredCuriosity, Honesty, Integrity, Respect for Peers and the ProcessEgo-less: We all pitch in where needed to get the job done.We Treat Our Clients Businesses Like They Are Our OwnAbout ScaleScale Marketing is a collective of professionals who bring unique business and media experience together to drive client success.We dive into our client's customer data and historic media buys to optimize strategy. We buy media strategically and efficiently, and we produce creative work designed to meet specific KPIs. With robust data and analytics expertise, Scale is constantly testing, analyzing, updating, and optimizing.We attribute our success to the way we treat our clients and each other, and we are always looking for subject matter experts to join our team.Proud to be awarded designation by Crain's Chicago Business as one of the 2021 Best Places to Work in Chicago.Contact UsApply Now.