User Experience Design Specialist Job at Insight Global in Apex

Insight Global is seeking a UI/UX Specialist specifically supporting their connecting product experience group. This individual will design intuitive, end-to-end experiences that connect mobile applications, web platforms, embedded interfaces, physical products, installation workflows, and service interactions. The specialist will lead design and research activities, create interactive prototypes in Figma, test solutions with real users, and translate findings into actionable product requirements and backlog priorities. This is an opportunity to help build an experience studio, influence connected-product strategy, and improve how customers, dealers, installers, and service professionals interact with a complex ecosystem of digital and physical products
Day-to-Day:

Design end-to-end experiences across mobile apps, websites, embedded displays, physical controls, setup flows, notifications, and service interactions
Create personas, journey maps, information architecture, task flows, wireframes, high-fidelity designs, prototypes, and implementation-ready specifications
Help establish and operate the Apex Experience Studio
Plan and facilitate interviews, contextual research, concept testing, usability studies, surveys, and field observations
Turn research findings into design recommendations, acceptance criteria, and prioritized backlog actions
Design role-based experiences for homeowners, administrators, guests, dealers, installers, and service professionals
Account for onboarding, connectivity loss, errors, alerts, maintenance, accessibility, device replacement, and ownership-transfer scenarios
Partner with Industrial Design and hardware teams to align digital experiences with physical products and controls
Collaborate with Product, Engineering, Architecture, Firmware, Hardware, QA, Service, and Commercial teams
Contribute components, patterns, accessibility guidance, research practices, and documentation to the design system
Conduct implementation reviews and design-quality checks
Use Figma and approved AI-assisted tools to accelerate design exploration and product learning
Present design rationale, prototypes, research readouts, and recommendations to technical and non-technical stakeholders
Support selected customer visits, dealer events, field studies, trade shows, and product demonstrations
Desired Skills and Experience:

Strong Figma skills, from low- to high-fidelity prototyping
Experience with both Mobile and Web design – with mobile looking for experience with both IOS and Android
Hands-on user research and usability testing
Ecosystem thinking across users, devices and roles
Clear communication with product, engineering and QA - Ability to collaborate with globally distributed teams, including US and India partners, while maintaining an in-person presence in Apex
Nice to Have Skills & Experience:

Nice-to-have: connected device or HMI experience.
Nice-to-have: AI-assisted design tools.
Connected-product, smart-home, IoT, embedded-interface, or software-enabled hardware experience
Experience with physical-device controls, consumer durables, or electromechanical products
Experience partnering with Industrial Design, hardware engineering, human factors, or service-design teams
Experience designing account access, permissions, multi-property, device installation, commissioning, or lifecycle experiences

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