Technical Writer - Remote

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building
Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
POSITION PURPOSE

Prepare procedures, training materials, and other supporting documentation. Clearly document complex information, work independently, and develop productive relationships with coworkers, management, and internal customers.
REQUIRED QUALIFICATIONS

WORK EXPERIENCE

Level 1: 1-2 years of BCBSAZ business experience.
Levels 2-4: 2 years of professional writing experience.
Levels 2-4: 2 years of experience writing business or operational content.
Level 4: 2 years of supervisory or lead-level experience.
REQUIRED EDUCATION

All levels: High school diploma or GED in a general field of study.
REQUIRED LICENSES

None required.
REQUIRED CERTIFICATIONS

None required.
PREFERRED QUALIFICATIONS

WORK EXPERIENCE

Level 1: 2-3 years of BCBSAZ business experience.
Levels 2-4: 3 years of professional writing experience.
Levels 2-4: 3 years of experience writing business or operational content.
Level 4: 3 years of supervisory or lead-level experience.
PREFERRED EDUCATION

Levels 2-4: Bachelor's degree in business, healthcare, or a related field.
Levels 2-4: Master's degree in business, healthcare, or a related field.
PREFERRED LICENSES

None preferred.
PREFERRED CERTIFICATIONS

None preferred.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

LEVELS 1-2

Use Knowledge Management authoring tools effectively.
Manage assigned authoring tasks within the Knowledge Management system.
Ensure content development complies with the Knowledge Management Style Guide and Playbook.
Publish content according to established priorities and service-level agreements.
Determine the appropriate content type, template, and approval workflow.
Partner with subject-matter experts and business owners to confirm article accuracy.
Escalate blockers, issues, and risks to the Lead or Knowledge Management leadership as needed.
LEVEL 3

Perform the applicable responsibilities of lower-level positions.
Conduct regular quality audits.
Provide peer coaching and support to the Knowledge Management team.
Measure and track quality-audit work and results.
Recommend Knowledge Management Program content changes based on audit results.
Lead regular calibration sessions for the Knowledge Management team.
LEVEL 4

Perform the applicable responsibilities of lower-level positions.
Support the activities of Knowledge Management Technical Writers.
Support technical-writing planning, administration, and processes to ensure timely documentation for complex projects, system enhancements, and operational improvements.
Receive technical-writing requests, assess resource capacity, assign work with clear due dates, and monitor progress.
Assist Technical Writers throughout the writing process, including onboarding, scope assessment, resource identification, testing, prioritization, and relationship‑building with subject-matter experts and business partners.
Identify and prioritize content needs based on user feedback, compliance reviews, quality‑assurance findings, and other business requirements.
Provide peer coaching, training, development, and support to Knowledge Management Technical Writers.
Help maintain the Knowledge Management Playbook and Style Guide.
Ensure the Knowledge Management team understands applicable style

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