Personal Lines Account Manager

Job Description Our office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Account/ Office Manager will be responsible to provide leadership for exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
P&C Licensed and 3+ years of Insurance industry knowledge and experience is required.
Benefits Medical and Dental
Competitive Pay
Bonus Opportunities
Weekends Off
401K Plan
Team Building Activities including company events
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with other areas of the Agency to ensure they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client’s needs
Ensure clients requests changes etc are met in a timely manner and with a focus on improving the customer experience
Helping the Agency achieve the goals set by the company to maxmise profitable growth
Help agency fulfill sales goals
Manage existing staff and help train an onboard new hires
maintaining compliance, and ensuring the office environment is conducive to productivity and client satisfaction.
Requirements Demonstrated verbal and written communication skills including correct grammar, spelling, and punctuation in correspondence
High degree of critical thinking; ability to problem solve when the answer is not readily apparent
Demonstrated attention to detail
Ability to adapt well to change in direction and priority in a fast-paced environment
Ability to demonstrate advanced level proficiency with a variety of technology to help agency improve and streamline processes
Able to function independently and as part of a team
Complies with continuing education requirements for agent licensing as well as professional designations if needed.
Keeps informed regarding industry information, new production information, coverages, and technology to continually improve knowledge and stay current
Having some experience managing and agency is a plus

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