Communications Manager

Job Title Communications Manager
Job Description Summary The Communications Manager will play a key role on the dynamic and high-achieving Strategic Consulting team at Cushman & Wakefield. This person will lead communications and related project coordination focused on the people side of change - primarily focused on workplace initiatives embedded in the overall workplace change management program for a C&W client, including but not limited to office relocations, renovations, expansions, consolidations, closures and organizational integrations. The Communications Manager will create communications and engagement opportunities that help to drive faster adoption, higher utilization and greater proficiency of the changes that impact employees in the organization.
Job Description This role entails leading communications and related project coordination focused on the people side of change - primarily focused on workplace initiatives embedded in the overall workplace change management program for a C&W client, including but not limited to office relocations, renovations, expansions, consolidations, closures and organizational integrations. The Communications Manager will create communications and engagement opportunities that help to drive faster adoption, higher utilization and greater proficiency of the changes that impact employees in the organization.
Principal Responsibilities Lead the communications planning and program workplace change initiatives as part of an overall change management strategy for a global client
Support and partner with the Workplace Strategy and Change Management team to create and implement effective communications and engagement activities as part of the overall change management strategies to ensure successful and lasting change.
Gather and validate information from client stakeholders, project managers, site leads and cross-functional partners
Manage stakeholder review and approval cycles, reconcile feedback, maintain version control and coordinate final delivery.
Identify missing information, unresolved decisions, dependencies and risks that could affect communications or project timelines
Advise client stakeholders on communications timing, sequencing, audience needs, message content and delivery channels
Identify, analyze, prepare risk mitigation tactics and identify and support the management of anticipated resistance as part of the overall workplace change management program
Consult and coach project teams, as needed and support and engage senior leaders
Support training efforts, as needed
Evaluate and ensure user readiness
Track and report issues
Define and measure success metrics and monitor change progress
Participate in the development of presentation materials; ensuring the final product is clear, succinct, delivers a powerful message and addresses client questions and goals
Create materials using Microsoft PowerPoint, Excel, and other applicable presentation tools
Manage project time and respond to team requests in a timely manner, meeting all team and project deadlines
Participate actively in the research and development of white papers and industry reports
Seek out and suggest ways to apply new industry tools/technology to current projects
This role supports a global portfolio and may periodically require flexibility outside of standard local working hours
This role is required to be on-site 4 days per week in the client office with the potential of 15 - 20% travel at times
Other job duties as assigned i.e. creation of and / or updating microsites
Knowledge and Experience Bachelor's degree in Communications, Journalism, Marketing, HR, Organization Development, Psychology or related field preferred; real estate experience is a plus
Between 7-10+ years employee communications, change communications, corporate communications, project communications, or consulting communication experience
Demonstrated experience managing multiple initiatives and complex stakeholder review processes in a fast-paced environment; experience working in a global organization is a plus
Excellent writing, editing and proofreading skills and ability to write across a wide variety of formats
High emotional intelligence, excellent interpersonal communication, leadership, and relationship-building skills
Cultural sensitivity and proven effectiveness in global, remote environments with diverse teams
Experience with large-scale organizational change efforts
Acute business acumen and understanding of organizational issues and challenges
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward-looking with a holistic approach
Organized with a natural inclination fo

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