Vision Square Inc is hiring: Communication Specialist in Indianapolis

Job DescriptionJob DescriptionMaternal Child Health Communications Specialist Helpline, Community Resources ReferralsJob Details Job Title: Communications Specialist (Maternal Child Health) Helpline, Community Resources ReferralsLocation: Indianapolis, Indiana, United StatesWork Arrangement: RemoteResidency Requirement: Candidates must reside in IndianaFirst-Day Onsite Requirement: Must report onsite in Indianapolis on the first day of work to pick up equipmentNumber of Openings: 3Employment Type: ContractEstimated Start Date: November 30, 2026Estimated End Date: September 30, 2027Contract Duration: Approximately 10 monthsSubmission/Application Deadline: November 4, 2026Candidate Pay Rate: $34.00 per hourTraining Schedule: 8:30 AM5:00 PM for 46 weeksRegular Working Hours After Training: 10:30 AM7:00 PM Eastern TimeWork Schedule: Specific workdays and weekly hours not providedEducation: Bachelor's degree or higher in Communications, Social Work, Information Technology, Education, Special Education, Home Visiting, or a related health or human services fieldPosition Overview The Communications Specialist supports a maternal and child health helpline that connects mothers, pregnant women, women of childbearing age, and families with community services, information, referrals, and resources. The position helps identify barriers to accessing services and connects families with appropriate programs and providers.The role also supports statewide efforts to reduce infant mortality by providing screening and referral services to eligible pregnant women in targeted counties, including direct outreach and referrals to home visiting services and other resources.The successful candidate will help families navigate maternal and child health services while maintaining accurate records, following established intake and referral processes, and supporting effective coordination among service providers and community partners.Education Required: Bachelor's degree or higher in Communications, Social Work, Information Technology, Education, Special Education, Home Visiting, or a related health or human services fieldRequired Skills / Experience Experience: 3 years of experience in positions involving maternal needs, special needs, or work with very young childrenExperience: 3 years of knowledge or experience related to typical and atypical child development and special needs conditionsExperience: 3 years of prior experience utilizing databases and producing data reportsKnowledge of social service and medical providers to whom helpline referrals are madeAbility to develop specialized knowledge of Information and Referral (IR) services and services available throughout IndianaExcellent listening skills and the ability to assess callers' situations and needs and determine appropriate referralsStrong interpersonal skills and the ability to communicate effectively with professionals and the general publicCompassion, understanding, and a nonjudgmental approach when working with people facing difficult situationsLogical thinking, sound judgment, and the ability to remain composed during stressful circumstances, including suicide, abuse, and crisis callsAbility to work independently and as part of a teamAbility to work under pressure and meet tight deadlines in a fast-paced environmentAbility to multitask, prioritize, and adapt to changing needsProficiency in Microsoft Office applications, including Outlook, PowerPoint, Excel, and SharePointWell-developed written and verbal communication skillsAbility to work independently with minimal supervisionAbility to maintain attention to detail, interpret policies, resolve problems, and use good judgment when guiding callers toward appropriate resourcesPreferred Skills / ExperienceNice to Have Bilingual proficiency in English and Spanish, Burmese, or Haitian CreoleJob ResponsibilitiesHelpline Operations and Client Support Handle a high volume of incoming and outgoing calls efficientlyHelp families navigate resources and referrals throughout the maternal and child health life cycleComplete intake and screening processes accurately and thoroughlyIdentify clients' barriers to accessing services and connect them with appropriate community resourcesConduct screening and referral services for eligible pregnant women in targeted countiesContact eligible pregnant women directly and refer them to home visiting services and other resourcesFollow up with clients engaged in the system to help ensure service qualityCommunity Resources and Referral Coordination Develop in-depth knowledge of early childhood systems and programs, including Help Me Grow IN, Home Visiting, Early Childhood, Special Education, and Children and Youth with Special Health Care NeedsUnderstand program eligibility requirements, referral and application processes, due process information, and related support servicesMaintain knowledge of community resources and service providers throughout IndianaAssist in identifying gaps and barriers to services and trends in system issues experienced by familiesApply Information and Referral (IR) standards and use the Vision Link DatabaseSend confirmation letters and resource information to referral sourcesData Reporting and Recordkeeping Assist in maintaining filing systems for all casesSupport the Lead Communication Specialist in producing caller data reportsReport daily call volumes and other data filters, including referrals, call types, needs, and providersMaintain attention to detail when recording and processing client informationTeamwork, Communication, and Professional Development Attend staff meetings, conferences, and workshops to enhance professional skills and stay informed about systems and current best practices for working with mothers, children, and familiesWork effectively as a team member and assist other staff members as neededMaintain cooperative relationships with internal and external partners to support daily problem-solving and interpretation of regulations and policiesCommunicate effectively with diverse groups of employees and partners with different functions and skill levelsWork with relevant staff and contractors to support compliance with helpline requirementsProgram and Compliance Support Represent the maternal and child health program and its internal and external partners in statewide coordination activitiesSupport adherence to agency, state, and federal requirementsInterpret policies and regulations, resolve problems, and use sound judgment when determining appropriate referrals