Public Relations Specialist

Lemon Law Specialist - Consumer Protection DivisionJoin Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General. The position filled through this announcement will serve in the Lemon Law Section of the Consumer Protection Division (CPD).Duties & Responsibilities:As part of the Georgia Lemon Law Administration Team, a Lemon Law Specialist processes Lemon Law complaints, including but not limited to counseling consumers about the State's Lemon Law and Lemon Law Rules, receiving and logging Lemon Law complaints and inquiries, reviewing arbitration applications for accuracy and eligibility determination, maintaining and updating case files, interacting with the State Arbitration Panel, serving as the liaison between consumers, manufacturers, counsel and arbitrators, scheduling and attending Lemon Law hearings across the state, reviewing, proofing, and typing arbitration decisions and orders, drafting subpoenas, monitoring order compliance, and monitor, log and file reacquired vehicle notices.A Lemon Specialist is expected to operate with a working knowledge of relevant statutes, guidelines, regulations, procedures, and policy decisions governing the operation of the Division, interact with consumers, manufacturer, dealers, third party administrators, and all levels of state government in a way that promotes respect, encourages cooperation and contributes to excellent performance, and maintain operational security.Minimum Qualifications:Completion of a Bachelor's Degree in any field of study from an accredited four-year college or universityValid Georgia driver's license and current full-coverage insuranceSkill in utilizing Windows-based applicationsExcellent English communication skills with good grammar (both spoken and written)Preferred Qualifications:Registered Neutral with the Georgia Office of Dispute ResolutionCertificate for Civil or Domestic Mediation trainingDemonstrated training in alternative dispute resolutionExperience working in an office settingDemonstrated customer service experienceKnowledge of the Georgia Lemon Law and Georgia Lemon Law RulesFluency in SpanishThis position requires routine in-state travel, and occasional over-night travel.Because the Lemon Law is an alternative dispute resolution process and the Lemon Law Specialists interact with the arbitrators, consumers, manufacturers, motor vehicle dealers and attorneys, it is recommended that the Lemon Law Specialist either already has or will obtain General Civil Mediation training by the end of the first year of employment.Applicants with access to GA@WORK MUST apply through the Jobs Hub in GA@WORK.* To move forward in the recruiting process ALL applicants are required to:Attach a current resumeAttach a cover letter detailing your interest, listing the computer applications you can use and your level of proficiency in each, along with any other job related experience or information you want to be considered in our evaluation of your candidacy for this position. In your cover letter, please state the job you are interested in as "Lemon Law Specialist"Attach "Department of Law Employment Application" (click of copy link to obtain: http://law.georgia.gov/careers/application-forms)Attach copies of official undergraduate transcripts (unofficial copies are accepted for application process)The State of Georgia is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.